Job Summary:

The Business Analyst, Enterprise Value Delivery supports the successful delivery of enterprise transformation initiatives by translating business needs into clear, structured requirements and analysis artefacts. Under the guidance of Director, Enterprise Value Delivery, this role contributes to requirements gathering, current state and future state process analysis, and solution validation to ensure proposed solutions align with intended business outcomes. The role operates within defined project scope and complexity and supports cross-functional alignment and decision making through accurate, timely, and well documented analysis.

Key Accountabilities:

Business Requirements Elicitation & Documentation

- Elicit and document business requirements through interviews, workshops, and stakeholder discussions
- Capture and maintain clear, accurate requirements artefacts (e.g., notes, user stories, acceptance criteria, process maps)
- Ensure requirements are understood, traceable, and aligned with project objectives under Program Manager guidance

Process Analysis & Insights

- Map and analyze current state business processes to identify gaps, risks, and improvement opportunities
- Support future state process discussions by documenting impacts, assumptions, and dependencies
- Provide structured analytical insights to support day to day project decisions

Solution Validation & Readiness Support

- Validate proposed solution designs and workflows with SMEs to confirm feasibility and alignment to requirements
- Support solution readiness activities, including participation in testing and UAT support as required
- Confirm requirements have been met prior to implementation hand‑off




- Work collaboratively with Project Managers, SMEs, and delivery team members to support shared understanding of requirements and impacts
- Clarify requirements, document decisions, and address analysis‑related questions to support aligned and effective project delivery.
- Identify and document risks, dependencies, and change impacts related to requirements and process changes
- Support escalation and mitigation tracking under Project Manager direction
- Maintain analysis documentation as project scope and requirements evolve

Education:

Preferred field of study: Bachelor’s degree in business, Health Administration, Information Systems, Engineering, or a related discipline.

Experience:

Experience: 0–2 years of experience in business analysis, process support, or project delivery support.

Certifications (Preferred):

Certifications (Preferred): PMI PBA® (Professional in Business Analysis) or equivalent business analysis certification is an asset.

Additional Skills / Core Capabilities:

- Experience eliciting and documenting business requirements through interviews and workshops
- Ability to map and analyze current‑state processes and support future‑state design discussions
- Proficiency translating requirements into structured artefacts (e.g., user stories,



acceptance criteria, traceability documentation)
- Foundational understanding of project delivery and solution lifecycle concepts
- Strong written and verbal communication skills
- Ability to manage ambiguity and work effectively under guidance in a delivery environment
- Solid collaboration and stakeholder engagement skills
- Attention to detail and commitment to documentation accuracy

Why Join SE Health?

- Competitive Total Rewards: So much more than a paycheque Enjoy comprehensive benefits, pension, flexible pay options, car-loan support, housing solutions and exclusive staff perks.
- Flexibility & Belonging: Thrive with hybrid work, flexible scheduling and a supportive, inclusive culture that puts people first.
- Innovative: At SE, we are always looking for new, innovative ways to improve. You’ll be encouraged and supported to identify and make improvements to the way we do our work. As a social enterprise, we support research into Senior’s Health and Aging.
- Purpose & Impact: Join a national social enterprise where your voice matters. Every role helps advance health, spark innovation and strengthen communities across Canada.
- Growth That Meets Your Ambition: Access tuition support, training and meaningful career pathways across a growing, future-focused organization.

About SE Health

SE Health is a not-for-profit social enterprise advancing health with heart. With 115+ years of impact, we bring hope, happiness and exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can

📌 Business Analyst (Markham)
🏢 SE Health
📍 Markham