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Title: Senior Analyst, SFP Product Programs

Requisition ID: 277605

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose:

The Senior Analyst, SFP Product Programs, executes and monitors complex operational activities across Scotia Financial Planning (SFP) product programs and solutions. Working within processes, controls, governance frameworks, and priorities established by the Manager, the Senior Analyst is accountable for accurate and timely execution, exception management, operational analysis, reporting, and issue escalation.

The role serves as a subject matter expert on assigned product program processes, systems, and procedures; and recommends improvements to strengthen efficiency, controls, data quality, and client outcomes. The Senior Analyst supports the Manager in the implementation of regulatory, audit, product, platform, and strategic initiatives.

Is this role right for you? In this role you will:

Operational Execution & Oversight

- Coordinate and execute day-to-day operational activities for assigned SFP product programs, ensuring accuracy, completeness, and adherence to established timelines
- Execute and validate recurring product program activities, with accountability for the accuracy, completeness, and exception management of assigned deliverables
- Execute complex product program activities, account updates, exceptions, and ongoing program requirements; monitor outcomes and escalate material issues
- Provide subject matter guidance and escalation support to partners on product program inquiries and issues
- Act as a key operational subject matter expert for assigned SFP product programs, systems,



and processes
- Support the implementation of business, regulatory, product, and platform initiatives impacting SFP product programs
- Partner with Operations, Technology, Risk, Compliance, and Finance to support and coordinate issue resolution, root-cause analysis, and sustainable fixes
- Identify and recommend process improvements to enhance efficiency, control, and client experience
- Support the Manager with planning, prioritization, and monitoring of operational deliverables
- Contribute to documentation, process mapping, and knowledge sharing across the team
- Monitor operational activity and control performance, identifying gaps, trends, or emerging risks for escalation
- Perform detailed analysis of operational issues, assess impacts, and elevate risks with clear recommendations
- Execute activities in compliance with governing regulations, internal policies, documented procedures, controls, and delegated authorities
- Support audit and regulatory exams, including evidence preparation, issue remediation, and implementation of approved control enhancements
- Apply the Bank’s risk appetite and established risk parameters when making day-to-day operational decisions
- Actively support a strong risk and control culture aligned with Scotiabank's Values, Code of Conduct, Global Sales Principles, and AML/ATF obligations





Data Management & Reporting

- Maintain and enhance data management and tracking related to product program activity, exceptions, and control requirements
- Maintain and enhance reporting, logs, and management information, including trend analysis and risk insights
- Provide clear, actionable reporting to management and internal stakeholders to support decision-making
- Identify and recommend opportunities to improve data quality, reporting efficiency, and automation

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

- Strong customer focus with a commitment to delivering a high-quality service experience
- Minimum of 3-5 years of relevant experience in operations, product programs, account administration, reconciliation, or financial services processing
- Demonstrated experience managing assigned operational processes and complex deliverables with minimal oversight
- Proven ability to manage multiple tasks, prioritize effectively, and maintain attention to detail in a high-volume environment
- Solid analytical, problem-solving, and follow-up skills, with the ability to assess impacts and develop clear recommendations
- Effective written and verbal communication skills, with confidence in explaining operational outcomes and resolving inquiries
- Experience providing subject matter guidance, work coordination, or informal leadership is an asset
- Ability to meet strict processing and reporting deadlines
- Solid technical aptitude with the ability to learn and navigate complex operational systems
- University degree, college diploma, or equivalent r

📌 Senior Analyst, SFP Product Programs (Toronto)
🏢 Scotiabank
📍 Toronto