CA$98,662.00–CA$104,300.00 yearly Full-time +1

The cities near Fort McMurray, AB that boast the highest number of social service worker jobs are:

- Edmonton
- Saskatoon
- Red Deer
- Sherwood Park
- Grande Prairie
- Prince Albert
- Airdrie
- North Battleford
- Spruce Grove
- Fort St. John

The 10 cities near Fort McMurray, AB that have the most job openings are:

- Edmonton
- Saskatoon
- Red Deer
- St. Albert
- Sherwood Park
- Grande Prairie
- Prince Albert
- Airdrie
- North Battleford
- Spruce Grove

The 10 most popular job searches in Fort McMurray, AB are:

- camp
- welder
- labourer
- admin
- administration
- electrician
- heavy equipment operator
- rn
- work from home
- equipment operator

Customer Service & Relationship Management

- Act as the primary point of contact for customer service and repair requests.
- Understand customer concerns and recommend effective repair solutions.
- Determine whether repairs should be completed in the field or shop environment.
- Provide estimates, timelines, and repair recommendations.
- Manage customer communication throughout the repair lifecycle.
- Identify opportunities for additional services and value-added solutions.
- Ensure customer expectations are clearly understood and consistently met.
- Follow up after repairs to confirm customer satisfaction.

Service Planning & Coordination

- Develop detailed scopes of work and repair plans.
- Coordinate resources, parts availability, labour requirements, and scheduling activities.
- Build and maintain repair timelines and project milestones.




- Track job progress and proactively address schedule, scope, or budget changes.
- Participate in planning, scheduling, and service review meetings.
- Support backlog management and communicate priorities across stakeholders.
- Ensure accurate documentation and work order administration.

Project & Business Management

- Manage changes to scope, cost, and schedules throughout the life of the job.
- Support warranty and goodwill recommendations where appropriate.
- Monitor job performance, estimates, and repair costs.
- Apply project management principles to ensure successful outcomes.
- Deliver the voice of the customer while balancing business objectives and operational requirements.
- Partner with Service Supervisors, Technicians, Product Support Representatives, Sales teams, and Administrative teams.
- Facilitate clear communication between customers and internal stakeholders.
- Support safe, efficient, and customer-focused service delivery.
- Contribute to continuous improvement and lessons learned initiatives.

What We're Looking For

Required Qualifications

- 5+ years of experience in heavy equipment service, repair coordination, technical support, parts, warranty, or a related industry.




- Strong customer service and relationship management skills.
- Experience coordinating multiple priorities in a fast-paced environment.
- Excellent communication, problem-solving, and organizational skills.
- Strong business acumen with the ability to manage estimates, costs, and timelines.
- Proficiency with Microsoft Office applications, including Excel and Word.
- Ability to work independently while collaborating effectively with cross-functional teams.

Preferred Qualifications

- Heavy Equipment Technician (HET) background or strong mechanical aptitude.
- Experience supporting Caterpillar equipment and product lines.
- Understanding of service, billing, and warranty processes.
- Project management experience or formal project management training.
- Blue Seal Certification considered an asset.
- PMP certification or training considered an asset.

What Will Help You Succeed

- Exceptional stakeholder management and communication skills.
- The ability to make decisions in complex situations.
- Strong planning and project coordination capabilities.
- Confidence managing schedules, priorities, and competing demands.
- A proactive approach with a sense of urgency.
- The ability to influence and collaborate without direct authority.

Why Join Finning?

- Competitive compensation and comprehensive perks package.
- Industry-leading safety culture.
- Opportunity to work with the world's largest Caterpillar dealer.
- Supportive team workplace with opportunities for ongoing developmen

📌 Customer Service Representative (Fort McMurray)
🏢 Tim's Financial
📍 Fort McMurray