Drive LMN customer success through renewals, expansion, and analytical account strategies for landscapers and arborists across North America.

As Granum’s Customer Success Manager, you will own client relationships after implementation and advocate for customer outcomes. You will use direct feedback, health metrics, ChurnZero adoption trends, and Excel-supported analysis. Your work will help customers receive greater value from LMN.

Key Responsibilities:

- Own post-implementation client relationships and customer success initiatives
- Lead renewals and expansion with cross-functional collaborators
- Create customer health metrics and identify churn risks
- Audit ChurnZero adoption trends and recommend product simplification
- Manage NPS and improve detractor experiences

Requirements:

- Ideally two or more years in client-facing experience
- Exceptional communication and executive presence
- Ability to create structure and effective processes
- Cross-functional experience with Sales, Product, Marketing, or Implementation
- Robust analytical skills; Excel experience preferred

Bring customer advocacy, data-driven strategy, and renewal expertise to Granum’s LMN customer success team.

📌 LMN Customer Success Manager (Toronto)
🏢 Granum
📍 Toronto