30 Oct
|
J M Group
|
Toronto
Perform IVR automation testing for contact centre platforms, validating customer call flows, routing, prompts, speech recognition, and end-to-end customer journeys using Cyara Velocity.
Required Skills:
Cyara Velocity IVR Test Automation
IVR Functional, Integration, Regression, and End-to-End Testing
Contact Centre / CCaaS Testing
Genesys Cloud CX (Preferred)
Call Flow Validation, DTMF, Speech Recognition, and Call Routing
Telephony Protocols: SIP, Call Transfers, and Queue Handling
Test Planning, Test Case Design, and Defect Management
SIT, UAT, and Production Validation
Nice to Have:
Genesys Architect and ACD Skills-Based Routing
API Testing and CI/CD Tools
Cyara Cruncher, Pulse, ASR/TTS
Multilingual IVR and Agile/Scrum
📌 Bilingual IVR Automation tester (Toronto)
🏢 J M Group
📍 Toronto