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Our current hybrid model requires employees to work on-site three days per week. This schedule supports collaboration while offering flexibility. Please note that on-site requirements may change at any time based on operational needs.

About the Position

Reporting to Manager, Data & Analytics, the Decision Support Analyst supports data-driven decision-making by designing, developing, and maintaining reports, integration pipelines, dashboards, and reporting solutions that ensure The Royal’s data and analytics environment is accurate, secure, reliable, and performant.

Key Responsibilities

- Identify data quality issues in existing hospital data such as from the electronic health record, HR system and patient safety system.
- Conduct data analysis and produce reports and presentations for varied audiences.
- Design, test, and implement tools and processes for extracting and managing evidence and performance data.
- Provide support and services across The Royal’s multi-site organization, including our two main campuses and office locations in Ottawa and Brockville, ensuring consistent, high-quality delivery of operational,



administrative, and/or clinical functions throughout the hospital
- Support data-related projects from initiation to completion.
- Support local project design, methodology development, data collection, analysis, and monitoring to enable standardized, high-quality reporting to OHRS and other administrative, clinical, and performance databases.
- Stay current with evolving methodologies, techniques, and technologies in data analytics and information management.
- Facilitate knowledge exchange and translation across stakeholders.
- Act as a consultant and coach to support capacity building and best practices.
- Provide reliable interpretations and recommend appropriate actions based on data insights.
- Monitor key system performance indicators (e.g., readmissions, wait times) to assess service effectiveness.
- Actively track performance trends and escalate emerging issues to The Royal.
- Provide consultative and analytical support for data collection, interpretation, analysis, and presentation.
- Ensure clinical information management practices align with best practice standards.
- Participate in enterprise projects, including Epic implementation, data migration, system integration, and digital transformation initiatives.

Qualifications





- Masters in Computer Science, Data Science, Information
- Management, Software Engineering
- Minimum three (3) years of relevant experience
- Knowledge of provincial data systems, electronic health records, and associated data infrastructure.
- Proven expertise in data quality, clinical information management best practices, and performance optimization.
- Strong understanding of healthcare performance improvement methodologies, process redesign, and system implementation.
- Skilled in data analysis using Excel, SAS, SPSS, or R; additional assets include Power BI, SQL, and Microsoft 365.
- Excellent communication and interpersonal skills, with the ability to translate complex data insights for diverse audiences.
- Deliver accurate, actionable data to support evidence-informed decision-making and system-level change.
- Demonstrated expertise in data quality, clinical information management best practices, and compliance with PHIPA for safeguarding personal health information.
- Solid understanding of healthcare performance improvement methodologies, process redesign, and system implementation.
- Design, interpret, and promote best practices in performance management systems, including SMART indicators, scorecard measures, and data support processes.
- Conduct efficient and effective data analysis to inform strategic planning and operational improvements.

Language Requirements

- English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset

📌 Decision Support Analyst (RFT 1.0 FTE) (Ottawa)
🏢 Royal Ottawa Health Care Group
📍 Ottawa