Job Title: Security Guard

Job Classification: Part Time - Hourly

Location/Base: Blackfoot

Department: Security

Reports To: Security Supervisor, Security Manager

Revised Date: 2025-04-10

Job Overview

Security Guards are responsible for maintaining a safe, secure, and welcoming environment for all guests and employees. They protect company property and assets while delivering exceptional customer service.

Key Responsibilities

- Promote positive customer service throughout the casino.

- Respond to inquiries and assist patrons as needed.

- Maintain vigilance to ensure the safety of patrons and staff.

- Communicate regularly with team members and supervisors regarding suspicious activity or misconduct.

- Assist in the removal of disruptive, intoxicated, or banned individuals.

- Escort guests and staff upon request.

- Implement emergency protocols including evacuation procedures.

- Respond promptly to incidents and medical emergencies.

- Assist with distribution and locking of table boxes during opening and closing.

- Follow all OH&S; procedures and practices.

- Document irregular or illegal activities in logs and incident reports.

- Safeguard confidential information.

- Perform assigned duties professionally and efficiently.





- Assist with snow removal and entrance maintenance during inclement weather.

- Perform other duties as assigned.

Qualifications

- 1–3 years of security experience preferred.

- 1–3 years of customer service experience required.

- Proficient in English (written and oral).

- Strong communication and interpersonal skills.

- Training in conflict de-escalation and resolution (asset).

- Basic computer knowledge (Microsoft Office an asset).

- Valid AGLC Gaming Registration and clear Criminal Record Check.

- AGLC Certifications: ProTect, ProServe, Reel Facts, Deal Us In Phase 1 & 2, Anti-Money Laundering.

- Standard First Aid Level C with AED.

- Alberta Security Services and Investigators License (asset).

Work Conditions and Physical Requirements

- Able to walk, stand, or sit for extended periods throughout the casino.

- Frequent communication with guests and staff; must exchange accurate and qualified information.

- Occasional kneeling, pushing, pulling, and use of ladders or stairs.

- Frequent lifting and carrying up to 50 lbs.

- Work in a fast-paced, indoor environment under pressure.

- Ability to restrain individuals and respond to physical altercations.

- Ability to operate snow removal devices.

📌 Part Time Casino Security Guard (Calgary)
🏢 ACE Blackfoot Casino
📍 Calgary