Customer Success Manager We're a small team on a mission to help non-technical teams reliably delegate their repetitive work to AI teammates. We already have dozens paying customers, including recognizable logos like Netflix, NBC Universal, Dow Jones, Fanatics, iHeartRadio, Pinterest, and LG, and are growing at an exciting clip. We're looking for a dynamic, customer-focused individual to join us. This role is perfect for someone with strong customer-facing experience who is eager to roll up their sleeves, take ownership, and grow into a key leader as we scale. You'll own the post-sales relationship across 20+ enterprise accounts, drive expansion, and build the systems that scale our customer success function from the ground up. Own customer relationships end-to-end — from onboarding through expansion Act as an embedded “AI consultant,” identifying recent automation opportunities within accounts and collaborating closely with executive leadership at the customer to plan and operationalize tangible impact. Build repeatable onboarding and ongoing project management processes, success metrics,



and QBR frameworks Partner with our solutions engineer on implementations and enterprise IT/compliance coordination, as well as our product team to close the loop on learnings and improve the product. Quantify and communicate customer impact systematically across the portfolio Enterprise CS or account management experience with $100K+ ACV accounts Technically curious, able to guide non-technical customers through complex implementations Consultative approach: you identify problems customers haven't articulated yet, and are opinionated enough to guide customers towards impact rather than just following their lead Willingness to do on-site workshops and enablement sessions when needed Customers seeing transformational results (Netflix: 473 hrs/week saved; Culture is high-ownership, high-intensity, and customer-focused. The position is in San Francisco, in-office by default 5 days a week (of course including flexibility if folks need to work from home now and then). #

📌 Customer Success Manager (Canada)
🏢 Convey
📍 Canada