Company Description The Hudson’s Bay Company is a long-established North American retailer known for its curated selection of premium and luxury brands. With a strong presence in Canada, including flagship stores in major urban centers such as Toronto, ON, the company focuses on delivering exceptional in-store experiences and personalized customer service. Team members are encouraged to build lasting relationships with clients and contribute to a high-standard, service-oriented culture. The organization values integrity, inclusivity, and collaboration, and provides opportunities for growth within retail and luxury sales. Working at The Hudson’s Bay Company offers exposure to luxury products, professional development, and a dynamic store environment.

Role Description The Luxury Sales Consultant is a full-time, on-site role based in Toronto, ON. This role is responsible for providing personalized service to clients, including greeting customers, assessing needs, and recommending luxury products that align with client preferences and lifestyle. Day-to-day tasks include maintaining deep product knowledge of luxury brands, creating engaging in-store experiences, processing sales transactions accurately, and supporting after-sales services such as returns, exchanges, and special orders. The Luxury Sales Consultant will also build and maintain a client book, follow up with clients to foster long-term relationships, and assist with visual merchandising and inventory management in their department. This role collaborates closely with store leadership and fellow team members to meet sales goals,



uphold brand standards, and ensure a welcoming, inclusive workplace for all customers.

Qualifications

- Solid luxury retail or high-end sales experience, with the ability to deliver personalized, client-focused service and build long-term customer relationships.
- Excellent communication and interpersonal skills, including active listening, clear verbal communication, and qualified, respectful engagement with diverse customers and colleagues.
- Proven sales and clienteling abilities, including meeting or exceeding sales targets, managing a client book, and using follow-up strategies to drive repeat business.
- Solid product knowledge aptitude and visual merchandising skills, with the ability to learn brand stories, explain features and benefits, and maintain an appealing, organized sales floor.
- Strong organizational and time management skills to handle multiple clients, tasks, and priorities while maintaining accuracy in transactions and inventory-related activities.
- Comfort working with point-of-sale systems, retail technology, and basic computer applications; willingness to learn new tools and processes.
- Ability to stand for extended periods, move merchandise when needed, and work a flexible schedule, including evenings, weekends, and holidays based on store needs.
- Demonstrated professionalism, reliability, and integrity, with a commitment to inclusive, non-discriminatory service and teamwork.
- Previous experience in fashion, luxury goods, jewelry, cosmetics, or related retail sectors is an asset;

📌 Luxury sales consultant (Toronto)
🏢 The Hudson Bay
📍 Toronto