Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization, and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Organisational Design Consultant answers the question the other two workstreams cannot: who, specifically, inside the client organisation will own, write, review, approve, and maintain this content once the consultants leave — and does that capacity exist today or does it need to be created? It is a part-time engagement concentrated in two to three months of the overall project, and it should be sequenced to begin once the current-state content and requirements picture is sufficiently developed to design against. Map the organisational units, roles, reporting lines, and capacity currently involved in knowledge creation and maintenance across the in-scope business lines — tax, individual enquiries, and business enquiries. Identify who performs content work today, formally or informally, and how much of their time it consumes. Conduct the organisational design analysis. Identify capability gaps, capacity shortfalls, unclear or contested ownership, single points of failure,



and the places where content work is currently being absorbed informally by people whose

job description
does not mention it. Define, at named-role level, who is Responsible, Accountable, Consulted, and Informed for every stage of the content lifecycle — authoring, subject matter review, legal or policy review, official‑languages review, accessibility review, publication, periodic review, and retirement. Specify the structure needed to sustain the capability — whether a central knowledge team, a federated model with embedded content owners in each business line, or a hybrid — with the rationale, the trade‑offs, and the resourcing implication of each option. Draft position descriptions for the new or amended roles the model requires — knowledge manager, taxonomy steward, content owner, content author — and for the roles the Genesys AI roadmap creates that do not exist in the organisation today: who tunes and retrains the virtual agents, who reviews AI‑surfaced answers for accuracy, who owns the feedback loop from AI failure back to content correction. Design the transition and change approach. Set out the sequence for moving from current to target state, the change‑management, training, and communication requirements, and the risks — including the realistic constraints of staffing in a federal environment, where creating or reclassifying a position is not a quick exercise.



Work directly with the Senior Business Consultant so that the Governance Playbook and the RACI Matrix describe the same organisation. 8+ years in organisational design, operating model design, workforce planning, or organisational effectiveness consulting. Demonstrated experience producing an organisational design deliverable set that a client implemented — RACI matrices, target operating models, role profiles, and transition plans. Experience designing operating models for a function that spans multiple business units, where ownership is shared or contested. Strong stakeholder engagement capability at director and executive level, with the credibility to tell a client that a capability they want is not resourced and will not survive without structural change. Ability to work effectively in a part‑time, concentrated engagement alongside a wider consulting team. Eligible to obtain and hold a Government of Canada security clearance. Prior experience designing the operating model for a knowledge management, content, or digital service function specifically. Culture of Relentless Performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year‑over‑year revenue growth. Competitive Pay and

Benefits:
enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. Growth Mindset : reap the benefits of a range of career development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact : collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment : be a part of a dynamic, global team and thri

📌 Organisational Design Consultant (Canada)
🏢 Miratech
📍 Canada