Value and understanding the importance of diversity, equity, and inclusion among all IMA associates Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA’s technology needs for today and tomorrow Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes Provide strategic directions for Field Technician services supporting offices across the country. Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions. Responsible for daily support activities across in office Field Technicians and Enterprise Help Desk. Sets key processes and standards for on-site workstation and peripheral hardware and support models. Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements) Bachelor’s degree Required: 14+ years’ or equivalent work experience in computer technology-related fields Required: 10+ years’ management experience with technical team members Preferred: experience managing remote team members Required: 10+ years’ current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams, Sharepoint experience Required: 10+ years of workstation management and application deployment utilizing Microsoft Intune Required: 10+ years’ experience and demonstrated success with implementation and improvements for a service desk ticketing system, including workflows and asset management with Fresh Service experience preferred. Required: 8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup Required: 8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging.



Experience with Microsoft M365 integration projects. Some travel required Annual Performance Bonus Medical Plans Dental Pre-Tax Parking Plan Long Term Care Short-term Disability Long-term Disability Business Travel Accident Flexible Work Options Paid Holidays Personal and Professional Development *These benefits do not apply to internship roles. What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly. Business Insurance Magazine – Best Places to Work in Insurance US Insurance Awards – Community Outreach Project of the Year Chamber of Commerce Citizen Awards – Best Corporate Steward finalist Magazine Best Workplaces Alaska Journal of Commerce – Best Workplaces in Alaska Charlotte Business Journal – Best Places to Work Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies Dallas Business Journal – Best Places to Work Denver Business Journal – Best Places to Work Denver Business Journal – Fast 50 Kansas City Business Journal – Best Places to Work Los Angeles Business Journal – Best Places to Work Puget Sound Business Journal – Washington’s Best Workplaces Utah Business – Best Places to Work Wichita Business Journal – Best Places to Work The IMA Financial Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The IMA Financial Group, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The anticipated posting timeline for this opportunity is 09/28/2026-10/28/2026. #

📌 Director IT Technical Operations (Canada)
🏢 IMA Financial Group
📍 Canada