Service & Plumbing Manager Department: HVAC Service & Plumbing The Service & Plumbing Manager is responsible for the overall financial performance, operational efficiency, leadership, and continued growth of Progressive Heating, Air & Plumbing's HVAC Service and Plumbing departments. This position is a key member of the company's leadership team and is accountable for achieving departmental revenue, profitability, productivity, customer satisfaction, and employee performance goals. The ideal candidate is a results-driven leader who understands the financial and operational components of a successful home services business. This individual must be capable of developing high-performing teams, managing departmental budgets, analyzing key performance indicators (KPIs), and implementing consistent processes that support sustainable growth. This is a business leadership and operational management position, not a technical training position. While HVAC and plumbing industry knowledge is valuable, success in this role will be measured primarily through financial results, operational execution, employee development, and customer experience. Financial Management Develop and manage budgets, monitor KPIs (revenue per tech, average ticket, gross margin, labor efficiency) Ensure pricing and service agreements support profitability Direct daily operations for productive,



profitable service delivery Use ServiceTitan for performance monitoring Oversee fleet, equipment, and inventory management Supervise, coach, and hold team accountable to performance standards Conduct reviews, address performance issues, and develop employees Performance Management budget, billable efficiency, maintenance agreements, callbacks, customer satisfaction, online reviews Customer Experience Ensure consistent service quality and professionalism Monitor feedback and support customer retention Grow revenue through repair, replacement, and maintenance opportunities Expand plumbing market penetration Participate in leadership meetings and planning Support company-wide systems and process improvements Minimum 5 years of progressive leadership experience managing service-based operations Proven track record managing multiple employees and significant revenue responsibility Experience in HVAC, plumbing, electrical, or related residential home services (HVAC/plumbing preferred but not required) Demonstrated success managing departmental financial performance and profitability Track record of improving operational efficiency and team performance Competitive salary with bonus potential ~ Health, dental, and vision insurance ~Paid time off and holidays ~ Ongoing training and growth opportunities ~

📌 Service & Plumbing Manager (Canada)
🏢 Hunter Recruitment Advisors
📍 Canada