## Overview Navigating a busy healthcare facility can be stressful, and finding a place to park is often a visitor's very first experience upon arrival. As a Customer Service Representative with Concord Parking, you will play a crucial role in creating a positive, helpful setting for patients, visitors, and healthcare staff across three parking sites in the Eastern Health Sciences Centre network. If you enjoy working outdoors, engaging directly with people, and resolving everyday technical or logistical challenges, this role offers a secure work environment with a recognized team. As part of our parent company, Paladin Security, we provide clear pathways for career growth and professional development. ## What Success Looks Like In this role, success means keeping parking operations running efficiently while delivering patient and professional service to every driver you meet. You will rotate between designated parking sites, ensuring motorists can easily park, pay, and find their way. ### Day-to-Day Responsibilities
- Assisting Drivers: Greeting visitors, answering questions, giving clear directions, and helping users operate automated payment kiosks.
- Traffic Guidance: Managing vehicle flow during peak hours to prevent congestion and guide drivers to open spaces.
- Site Upkeep & Troubleshooting: Performing basic maintenance and routine troubleshooting on payment equipment, setting up signage, and keeping work areas clean.
- Lot Monitoring: Regularly patrolling lots to maintain safety, check for parking compliance, and issue notices when necessary.
- Reporting:



Completing accurate shift logs, payment summaries, and incident reports. ## Position Requirements ### Must-Have Qualifications
- Reliable personal transportation to travel between three local job sites in St. John's.
- Ability to stand, walk, and remain active outdoors in all weather conditions for extended periods.
- Strong verbal and written communication skills in English.
- A calm, empathetic, and professional approach when answering questions or resolving customer complaints.
- Comfort using basic computer systems and troubleshooting automated equipment.
- Willingness to complete a standard background check and employment verification.
- Flexibility to work full-time 8-hour shifts scheduled between 07:00 and 23:30, including evenings and weekends. ### Nice-to-Have Qualifications
- At least 1 year of experience in customer service, retail, hospitality, or security.
- A valid Class 5 Driver's License with a clean driving record. ## Pay & Benefits
- Hourly Rate: $16.60 per hour
- Schedule: Full-time (8-hour shifts between 07:00 and 23:30)
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Benefits:
Comprehensive package including medical, dental, and life insurance coverage
- Career Path: Access to internal advancement opportunities across Concord Parking and the broader Paladin Security group ##

How to Apply
If you are a dependable, customer-focused individual looking for a reliable role with room to grow, we welcome your application. Please submit your resume to get started—the application process takes about 15 minutes.

📌 Customer Service Representative (St. John's)
🏢 Concord Parking
📍 St. John's