Here at Manulife, we are a leading Canada-based financial services group, that is helping people achieve their dreams and aspirations, by putting customers’ needs first and providing them with the right solutions.

When joining Manulife, you’re starting an exciting journey that can take your career anywhere you want it to go. Collaborating with great colleagues in an inclusive and supportive environment, you’ll take on new challenges and make a difference.

If you are looking for unlimited opportunities to develop and success, a flexible and supportive environment, work from home possibilities based on performance and being a part of a dynamic work culture, where taking care of one another is a must, we'd like to meet you

Position Responsibilities:

- Handle sensitive issues in order to ensure customer satisfaction;
- Provide detailed oral and written communication to business areas regarding inquiry resolutions;
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives;
- Meet personal/team qualitative and efficiency targets.
- Apply premium payments and deposits to policies
- Facilitate changes in payment mode, banking details, and pre-authorized checking
- Process wire, refund, suspense clearing, premium offset and chargeback
- In charge of responding to general billing and policy change inquiries
- Conduct research and histories
- Contribute to the achievement of individual and team performance objectives by delivering high-quality service, maintaining operational excellence, and supporting a positive customer experience

Required Qualifications:

- Post‑secondary education or equivalent work experience

Preferred Qualifications:

- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
- Knowledge of Mainframe systems is considered an asset




- Experience with Living Perks and Life Benefits is a strong asset
- Excellent verbal and written communication skills
- Keen attention to detail with strong analytical abilities
- Previous experience in the customer service industry
- High aptitude to learn and apply information quickly
- Strong interpersonal and collaboration skills
- Ability to work efficiently in a fast‑paced, evolving environment while maintaining professionalism
- Customer‑centric mindset with a proactive, “go‑above‑and‑beyond” approach

When you join our team:

- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we’ll support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, esta

📌 Bilingual Inforce Policy Specialist (Montreal)
🏢 Manulife
📍 Montreal