Prenuvo’s proactive healthcare mission needs a customer-focused representative skilled in patient communication, issue resolution, and retention support. Work from Vancouver Head Office full time.

This Patient Experience Representative helps patients and physicians navigate services, policies, accounts, appointments, and concerns. The work supports sales, patient care, and retention through professional communication. Success requires emotional intelligence, sound judgment, multitasking, and a strong commitment to privacy.

Key Responsibilities:

- Answer patient questions across phone, email, and chat
- Educate patients about Prenuvo services, policies, and procedures
- Manage complaints and escalate complex issues appropriately
- Engage in new patient and milestone retention calls




- Collaborate with sales and marketing for seamless service

Requirements:

- Highly customer-focused understanding of patient needs and preferences
- Professional communication with patients, coworkers, and medical professionals
- Self-awareness, open-mindedness, and emotional intelligence
- Reliable, self-motivated approach to quick-paced work
- Legal authorization to work in Canada without sponsorship

Support Prenuvo patients with empathy, professionalism, and dependable healthcare customer service from Vancouver.

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📌 Healthcare Customer Support Representative (Vancouver)
🏢 Prenuvo
📍 Vancouver