Drive higher education retail performance with Follett through campus partnerships, team development, and customer-focused store leadership. Support operations across Canada.
This Campus Store Manager role oversees sales growth, operational excellence, and engaging customer experiences within an academic retail setting. You will partner with campus contacts, facilitate outreach and events, and support Strategic Partnership Reviews. You will also recruit, train, coach, and develop team members while monitoring store performance and financial metrics.
Key Responsibilities:
- Communicate daily store operations with campus partners
- Facilitate campus and community events and outreach
- Support bookstore advisory committees and partnership reviews
- Build cross-functional teams that execute operational initiatives
- Handle routine inquiries and escalated customer complaints
Requirements:
- Bachelor's Degree or equivalent
- Three to five years of retail management experience
- Academic retail experience is a plus
- Advanced relationship-building and team influence abilities
- Strong communication and presentation skills
Apply your campus relationship-building, people leadership, and customer service strengths to Follett's higher education retail setting.