- Evaluates the driving ability of applicants at the G2 and G level.
- Provides grade of road test, licence information and resolves licensing issues.
- Provides information and assistance related to Driver Examination services.
- To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

Summary/Purpose

- Evaluates the driving ability of applicants at the G2 and G level.
- Provides grade of road test, licence information and resolves licensing issues.
- Provides information and assistance related to Driver Examination services.
- To ensure the fair and proper conduct of examinations in an environment that enables candidates to perform at their best.

Key Responsibilities

- Provides excellent customer service during the delivery all Driver Examination Services.
- Responds to enquiries related to driver licensing, determines applicant status, provides information regarding test/re-test procedures and class of licence(s).
- Completes verification by verbally confirming the candidates full name and full date of birth.
- Examine applicants through a road test; to determine applicant’s abilities in the mechanics and handling of vehicles, notes compliance to traffic laws, stressful situations, driving regulations and protected driving practices.
- Provides examination results and details regarding errors and areas requiring improvement.
- Completes evaluation forms for road test assessments.
- Attends travel points to provide testing and licensing services, where applicable.
- Conducts road test for those requiring special needs or for those with disabilities.
- Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
- Adheres to all Ministry and operational confidentiality requirements.




- Other related duties relevant to this position as may be required.

Health And Safety

- Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
- Takes every precaution to contribute to a safe and healthy workplace.

Other/Projects

- Performs other tasks as assigned by management, including but not limited to special projects.
- Must participate in obtaining any required security measures, as deemed by Serco.
- Must participate in IDEC testing, Initial and maintenance training for the applicable road test examination qualified to conduct.

Job Requirements

EDUCATION /CERTIFICATIONS

- GED or high school diploma as a minimum
- Must hold a valid Ontario Class G driver’s licence.
- Must have at least four years driving experience, verified based on "date first licenced" indicated on the Ontario driver’s licence.
- No more than four demerit points and three violations at all times during employment as a Driver Examiner.

KNOWLEDGE and EXPERENCE

- Knowledge of the DriveTest program and related legislation, regulations, government, and company policies is preferred.
- Intermediate level computer skills required.
- Two (2) years’ experience with demonstrated excellent customer service.

Skills/Competencies

Interpersonal Communication, Financial, Managerial, Problem solving

- Excellent customer service skills, ability to deal with difficult and highly complex situations.
- Ability to multi-task.
- Ability to process and manage sensitive personal information.
- Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
- Strong judgement and decision-making skills.
- Ability to self-manage a schedule within the confines of their scheduled worked day.

Quality of service

Ability to establish and communicate what the candidate can expect durin

📌 Driver Examiner-Hawkesbury (Ottawa)
🏢 Serco
📍 Ottawa