About The Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in an environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must. This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Relationship-Focused Role

We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in an environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must. This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.

Key Responsibilities

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- Serve as the primary point of contact for assigned commercial accounts

- Build strong, long-term client relationships through regular communication and site visits

- Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)

- Manage service performance, quality control, and issue resolution

- Conduct routine inspections to ensure work meets contract standards

- Proactively identify client needs and recommend additional services or improvements

- Collaborate with independent service providers to ensure scheduling, scope, and quality alignment

- Track client feedback, follow up on concerns, and ensure timely resolution





- Assist with contract renewals, scope adjustments, and account retention efforts

- Maintain accurate documentation, reports, and communication logs

What Success Looks Like

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- Clients feel supported, heard, and confident their facilities are being well managed

- Issues are resolved quickly and professionally - often before the client has to ask

- Service partners clearly understand expectations and deliver consistent quality

- Accounts are retained, strengthened, and expanded over time

Ideal Candidate Profile

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- Experience in project management, property management, account management, or service operations

- Robust organizational and multitasking skills

- Comfortable managing multiple client accounts and service providers simultaneously

- Excellent communication skills; written, verbal, and face-to-face

- Professional, dependable, and solutions-oriented

- Comfortable working independently in the field and collaborating with a team

- Detail-oriented with strong follow-through

Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.

What We Offer

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- Competitive base compensation with performance incentives

- Ongoing training and support

- Clear expectations and structured processes

- Opportunity to grow within a stable, relationship-driven organization

- A role where your work directly impacts client satisfaction and retention

Why This Role Matters

This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.

Requirements

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- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required

- 2+ years track record of success in a client retentio

📌 Account Representative (Vancouver)
🏢 City Wide Facility Solutions
📍 Vancouver