Job Title : Remote Customer Service Specialist Company: ForgeFit

Location:
Remote Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and training facilities nationwide. Our mission is to help our partners perform at their peak with reliable equipment and exceptional service. We stand behind every product with our 100% Performance Guarantee and pride ourselves on being a trusted partner to fitness professionals across the country. As a Customer Service Specialist, you’ll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Respond to customer inquiries via phone, email, and chat with professionalism and care Help customers with orders, shipping questions, product details,



and troubleshooting Keep accurate records of customer interactions using CRM Proactively follow up on customer needs and ensure satisfaction Maintain up-to-date knowledge of ForgeFit’s product lines and service policies 1+ years of experience in a customer service, support, or client-facing role ~ Comfortable using CRM or support tools ~ A positive attitude and genuine desire to help others ~ Competitive hourly pay based on experience ~ Comprehensive perks including health, dental, vision, 401k, and paid time off ~100% remote work with a collaborative and supportive team ~ Ongoing training and opportunities for career growth ~ Ready to help gyms get stronger with ForgeFit? #

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