GreenShield is a proudly Canadian, national non-profit health care and insurance organization, driven by our mission of Better Health for All. We believe health care is a right, not a privilege, and we are committed to improving health outcomes, advancing health equity, and building a future where every Canadian can reach their full health and well-being potential. Through our unique integrated payer-provider ("payvider") model, we offer insurance, administer benefits, and pay claims as a 'payer' while offering health care services such as mental health, pharmacy, telemedicine, and chronic disease management as a 'provider'. As a non-profit social enterprise without shareholders, we reinvest our excess earnings to directly support underserved communities. Through GreenShield Cares, we positively impacted the health and well-being of over one million Canadians between 2020 and 2025. What's driving us now is the commitment to measurably impact an additional three million Canadians by 2030 - across mental health, essential medicines, and chronic disease management - through scalable initiatives that deliver meaningful change in pursuit of our mission of Better Health for All. At GreenShield, our culture is where purpose meets passion and performance. Our teams work as one to deliver meaningful, measurable impact for the people and communities we serve.

THE ROLE IN A NUTSHELL

WHO WE ARE

When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson,



witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians. We aren't just a health and advantages company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

This is a vital role that develops, manages and nurtures relationships with partners leveraging GreenShield Administration's claims adjudication capabilities by:

- Developing key long-term relationships with our partners and being proactive to ensure we support their immediate and future business needs.
- Delivering upon our service level agreements by working with other business areas to make sure client commitments are met.
- Monitoring contractual requirements and the delivery of contractual commitments.




- Being responsible for achievement of revenue and margin targets of assigned block of business, as well as targets for integrated sales within GreenShield Administration and other GreenShield lines of business.
- Managing issues through to resolution.
- Supporting the development of strategies to deliver client-focused solutions.
- Engaging the GreenShield Administration team and shared service partners in the delivery of solutions.
- Managing and appropriately escalating emerging service challenges and deliverables.
- Participate in the transition and implementation of new clients.
- Build relationships with other business areas contributing to the success of GreenShield Administration. Demonstrate a team first attitude and relationship building skills within, and outside, the company.
- Support enterprise-wide Business Development efforts including RFI/RFP response initiatives for new business opportunities.
- Complete annual Account Management Plans for designated accounts and support client specific strategies with the team and their execution.
- In collaboration with the Business Development and Product teams, participate in the development of strategies to sell additional services and products to meet our partners on-going and evolving needs.
- Assist with the negotiations, renewals and amendments of contractual agreements to reflect changes in the delivery of our services and financial arrangements.
- Attend and represent GreenShield Administration in different corporate and industry events and conferences.

WHO WE'RE LOOKING F

📌 Senior Account Manager (Toronto)
🏢 GreenShield
📍 Toronto