Handle bylaw complaints in Penticton, B.C., using customer service, triage, and transparent communication as the department’s first public contact.

The City of Penticton seeks a Relief Bylaw Intake Administrator reporting to the Bylaw Manager. This administrative position gathers complaint information, prioritizes service calls, explains municipal bylaws, and supports Bylaw Enforcement Officers. Success requires strong verbal and written communication, multitasking, and accurate data entry.

Key Responsibilities:

- Gather complaint information and prepare, enter, and triage bylaw files
- Dispatch service calls using two way radio communications
- Respond to public inquiries by phone and front counter
- Prepare notices, letters, reports, forms, and statistical documents




- Conduct officer safety checks and communicate file status

Requirements:

- Senior secondary education with relevant administrative or bylaw courses
- One year in Bylaw Services or related enforcement
- Three years serving the public by phone and counter
- Five years in administration, clerical work, or equivalent combination
- Keyboarding speed of 60 wpm with accurate data entry

Bring bylaw intake, customer service, triage, and administrative accuracy to public-facing work with the City of Penticton.

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📌 Relief Bylaw Intake Administrator (Penticton)
🏢 City of Penticton
📍 Penticton