Serve trade and retail customers in Oxford using confident communication and plumbing product knowledge at Grant & Stone Plumbing.

This full-time, permanent Trade Counter Sales Assistant position supports the Oxford branch within Independent Builders Merchants Group. You will process orders and enquiries, recommend suitable plumbing and heating solutions, and maintain customer relationships. The role also involves technical product knowledge, complaint resolution, and general branch support.

Key Responsibilities:

- Serve trade and retail customers at the counter
- Process face-to-face and telephone orders and enquiries
- Recommend products and solutions for customer needs
- Resolve queries and complaints promptly and professionally
- Support everyday branch tasks and safety procedures

Requirements:

- Trade counter or plumbing merchant experience
- Valuable industry and product knowledge
- Confident communication and customer service skills
- Full UK driving licence
- Basic numeracy and workload prioritisation skills

Use plumbing knowledge, customer service, and sales support skills to serve Oxford customers at Grant & Stone Plumbing.

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📌 Trade Counter Sales Assistant Oxford
🏢 Independent Builders Merchant Group
📍 Oxford