As an Emergency Telecommunications Operator, you serve on the front lines of public safety, providing calm, skilled support during emergencies and non-emergency events. By rapidly assessing situations, collecting essential information, dispatching emergency services, and monitoring police communications, you play a vital role in keeping the community safe. First response to incoming 911 Emergency, Complaint, Administrative and Enforcement Services telephone lines Gathers and distributes information, and monitors radio and telephone communication Provide clients with advice and direction to appropriate resources and respond to after-hours Help Phone Receive, dispatch and prepare files, as well as process complaints and inquiries Perform data entry into RCMP and Enforcement Services data systems Maintain files/records and monitor building security via camera system Post-secondary education or certificate in Emergency Communications and Response and four (4) years related experience preferably working in a policing environment Proficiency in RCMP software and equipment (PROS, CPIC, ROADS, JOIN, CIIDS, ROSS)



PROS End Users certification is an asset Working knowledge of RCMP and Strathcona County policies and procedures, criminal code, federal and provincial statues, municipal bylaws, the Canadian legal system and court documents Ability to obtain an RCMP Enhanced Reliability Security Clearance Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, collaboration, and accountability. Competitive salary and comprehensive benefits package, which includes: Extended health and dental coverage Health and wellness spending account Life and disability insurance Retirement and pension programs Employee and family assistance program Commitment to employee development, through internal and external training and development opportunities Well-being programs and a safety culture focused on physical and psychological health in the workplace Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve.

📌 Emergency Telecommunications Operator (Sherwood Park)
🏢 Strathcona County
📍 Sherwood Park