Workforce Planning Analyst# Get ahead, where your talent belongs## Workforce Planning AnalystApply: Montreal, Quebec: Full time: Posted Today: End Date: November 10, 2026 (13 days left to apply): JR10028137##

Job Description
## Build the future with usAre you driven by analysis, operational capacity optimization, and data-driven decision-making? As a Workforce Planning Analyst, you will play a key role in aligning operational needs with available capacity. You will contribute to contact centre performance by planning, monitoring, and analyzing workforce requirements while advising managers on decisions related to capacity and the achievement of business objectives.
What you’ll accomplish with usAs a Workforce Planning Analyst, you’ll be at the core of our mission. Plan workforce requirements and activities, including schedules, vacations, statutory holidays, and offline activities, to maintain the right balance between available capacity and operational needs.
* Produce and communicate analyses to assess workforce requirements, explain variances between forecasts and actual results, and make recommendations to decision-makers.
* Monitor key performance indicators, identify trends, risks, and opportunities for improvement, and contribute to the development of dashboards, reports, and analytical tools.
* Ensure the smooth execution of workforce planning processes, including schedule selections, vacation calendars, and activity planning, while contributing to their optimization and standardization.
* Optimize the use of workforce planning tools, including Genesys WFM, and develop or improve models, calculators, and other decision-support tools.




* Participate in projects and initiatives that impact operational capacity and recommend process efficiency improvements.
* Collaborate closely with multidisciplinary teams, including operations, analytics, and project management, and contribute to strategic discussions and recommendations. ## What could accelerate your success in this roleWe’re looking for someone who:
* Has minimum 3 years of experience in workforce planning;
* Has knowledge of a workforce planning tool, including Genesys WFM;
* Stands out for their leadership and ability to influence, as well as their ability to turn analyses into transparent and useful recommendations for decision-making;
* Has project management skills and is comfortable collaborating with various stakeholders;
* Has knowledge of Lean Six Sigma, considered an asset;
* Has knowledge of Power BI, considered an asset;
* Has a relevant combination of education, extensive experience, and recognized expertise in the field;
* Has an advanced level of French proficiency, as the team is French-speaking and all team meetings and day-to-day interactions are conducted in French. ## AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
* Competitive Benefits
* Flexible group insurance plans
* Competitive retirement savings plan
* Employee share purchase plan
* Vacation program, wellness days, and personal development days
* Telemedicine services
* Employee and Family Assistance Program (EFAP)
* Ergonomic furniture program
* Performance bonus
* Discounts on iA products
* And much more Location(s)Quebec / 1080, Grande Allee West## Other Possible Location(s)Montreal / 1981 McGill College Avenue## ## CompanyIndustrial Alliance, Auto and Home Insurance Inc.## **

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