Survivors of Violence (SOV) Case Manager

Details

Status

Term Full time Position– 35 hours/week until March 31st, 2027

Location

Posting Period

Job Description

This YWCA position will be working as part of a multi-agency team within the Richmond WorkBC Catchment operated by S.U.C.C.E.S.S. to connect job seekers with progressive employment, training opportunities and holistic supports.The successful candidate will be working in delivering case management services for a range of clients in Richmond, representing the mission and values of the YWCA, including survivors of violence, newcomer women, vulnerable women, and single parents.

What you’ll be doing:

Maintain an organized and current client caseload, including managing follow up

Assess client needs and develop an individualized action plan to meet goals

Proficient and effective use of the Integrated Case Management system (ICM) Training provided for ICM and WorkBC model.

Administer Client Needs Assessments, and Disability Related Employment Needs Assessments

Connect Clients to employment programming and community resources

Identify the Client’s need for more extensive or formal assessments (i.e. vocational, psychological assessments, functional capacity evaluations, neuro-psychological vocational assessments, and audiological reports).

Assist Clients in accessing interventions such as Short-Term Certificate Training, Essential Skills Training, Occupational Skills Training, Short Duration Training, Self-Employment Orientation, Self-Employment Short-Term Training, Wage Subsidies, Job Creation Programs, Job Search Supports, Job Supports, Disability Supports and any other applicable WorkBC funding they may be eligible for

Support Client in completing Skills Training packages to connect with education/training

Report client progress and milestones through the ICM

Ensure file consistency and documentation

Connect clients with internal workshop schedule





Ensure safety plan and basic needs are in place and work with clients to refer to counselling, community resources and any other appropriate referrals as appropriate

Assisting clients to participate in the Single Parents Employment Initiative where eligible

Understand and follow all policies and procedures related to WorkBC Case Management and stay current with updates and changes in policy

Other duties as required.

What you’ll need:

Experience working with women, particularly survivors of violence

Case management and/or employment counselling experience

Experience working in performance-based employment programming

Experience administering assessment tools with clients

Trauma-informed knowledge and understanding of its impacts on employment

Relevant post-secondary degree or diploma or a combination of relevant education and experience

Able to work independently and as part of a team

Good communication and case note writing skills

Knowledge of community resources

Understanding and capability to make realistic job matches to benefit clients

Skills with all Microsoft applications (i.e. Word, Outlook, PowerPoint, Excel, MS Teams)

Able to show initiative, flexibility and demonstrate a positive attitude towards change and work

CCDP Certification is considered an asset.

A valid clear criminal record check (including working with vulnerable populations)

Bonus

Job Development experience is an asset

Additional languages are an asset

What we offer:

We offer our eligible employees the following benefits as part of their total compensation package:

Receive 12% in lieu of time off and benefits

Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members

free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres

a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.

📌 Survivors of Violence (Richmond)
🏢 YWCA BC
📍 Richmond