Bilingual Customer Care Representative Techtronic Industries Inc. | RYOBI®, RIDGID® Full-Time | Permanent | 3381 Steeles Ave E, North York, ON (Canada)| E1 About TTI Canada Are you ready to lead the way in shaping an empowering work environment with a global leader in power tools, outdoor equipment, and floorcare products? With iconic brands like RYOBI®, and RIDGID®, we’re not just about delivering outstanding performance but also about creating exceptional development for our people. If you’re passionate about building your career in a agile, fast-paced environment, we want to hear from you At TTI, culture drives performance, and it’s at the heart of everything we do. We reward creative thinking and encourage your self development. Join us in driving a culture that supports sustainability, growth, and leadership. The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in English and French. You will be responsible for all aspects of customer care, including customer inquiries, troubleshooting, order entry, and delighting our customers by resolving their issues and needs in a timely and pleasant manner. Answer customer inquiries in English and French regarding all products via phone, email and live chats in a timely and friendly manner. Provide customer support including troubleshooting and assistance concerning product repair, use, and warranty. Handle escalated customer inquiries, disputes, and problems within department guidelines. Continually seek out ways to improve customer satisfaction. Must be bi-lingual (French/English)



Post-secondary education or equivalent experience Must be proficient in computer skills and Microsoft Office applications, particularly Excel, Word, and Power Point 100% employer-paid health and dental coverage
- for you and your family ~ Competitive annual base salary $48,000 ~ 500 in flexible wellness credits
- choose between a Health Care Spending Account (HCSA) or Personal Spending Account (PSA) ~ Generous paid time off, including vacation, personal days, and volunteer time ~ Access to virtual healthcare services
- anytime, anywhere ~ Education reimbursement program
- supporting your continued learning and development Company Website, LinkedIn and Instagram today Diversity, equity, and inclusion Diversity, equity, and inclusion are at the core of our values at TTI. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive. TTI is a world‑class leader in design, manufacturing and marketing of Power Tools, Hand Tools, Outdoor Power Equipment, and Floor Care and Appliances for consumers, professional and industrial users in the home improvement, repair and construction industries. Through a clear and consistent strategy of acquiring and developing established brands, TTI has grown to become a clear market leader in power tools, outdoor power equipment, hand tools and floor care appliances worldwide. TTI actively promotes a strong corporate culture of respect and ethical integrity. Values are the resources we draw on when asked to make decisions.

📌 Call Centre (Toronto)
🏢 Techtronic Industries Canada
📍 Toronto