Coordinate patient access and reception services using appointment management and clear communication across both practice sites. Support timely healthcare navigation every day.

This Care Coordinator/Receptionist position supports patients, clinicians, and the wider practice team. You will manage enquiries, appointments, referrals, follow-up activities, and administrative tasks. The role uses SystmOne and other relevant systems while maintaining accurate records.

Key Responsibilities:

- Welcome patients and visitors with qualified, helpful service
- Process same-day and future appointment requests
- Coordinate referrals, recalls, appointments, and follow-up activities
- Update patient records using SystmOne and relevant systems




- Refer clinical concerns to qualified healthcare professionals

Requirements:

- Clear, courteous communication with patients and colleagues
- Ability to maintain confidentiality and data protection compliance
- Calm, professional approach to enquiries
- Ability to follow written protocols and procedures
- Willingness to undertake mandatory training and supervision

Bring organised administration, patient navigation, and reception communication skills to support effective healthcare access across both practice sites.

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📌 Healthcare Receptionist Care Coordinator (Peterborough)
🏢 NHS Jobs
📍 Peterborough