Support NAIT students through empathetic service, active listening, and accurate information delivery in a hybrid Student Service Centre role. As a Student Service Specialist, you will assist prospective students, applicants, current students, alumni, and the public. You will address admissions, enrolment, financial, and policy questions across phone, chat, email, and in-person channels. The work supports student success through clear explanations and collaborative problem-solving.

Key Responsibilities
Respond to admission, enrolment, financial, and policy questions Provide NAIT program selection information to potential students Review student accounts and resolve enquiries with departments Support payments, enrolments,



and other student transactions Maintain current knowledge and improve customer services

Requirements:
Minimum Bachelor’s degree, with equivalencies considered High-quality service delivery for diverse clients Emotional intelligence, empathy, and active listening skills Solid communication, organization, and problem-solving abilities Proficient computer and typing skills across software platforms Bring student support, clear communication, and accurate transaction management to NAIT’s collaborative Student Service Centre team. #J-18808-Ljbffr

📌 Student Service Specialist(s) (Edmonton)
🏢 Avenue.io
📍 Edmonton