Bilingual (English/French) Customer Service Representative Who We Are Essity is a global leader in health and hygiene headquartered in Stockholm, Sweden, with a North American headquarters located in Philadelphia, PA. We are a multi-billion-dollar company with a purpose to break barriers to well-being for the benefit of consumers, patients, care givers, and customers across the globe. We do this through innovations in our Professional Hygiene, Consumer Goods, and Health & Medical business units that provide hygiene and health solutions to over a billion people every day worldwide. As an employee at Essity, you will belong to a team where you feel valued, are secure, supported to grow and challenged to generate business results in a friendly and open atmosphere. Essity is looking for an experienced Bilingual Customer Service Representative who will be responsible for providing timely and effective support to customers, sales teams, and help with ordering and answering both internal and external enquiries on product availability, prices, order status, and help resolve customer complaints. The ideal candidate should/could live in the Oakville,



Canada area. If you want to learn and grow in a collaborative environment where your skills are challenged, but you’re always supported, we would love to connect. Interacts with customers via telephone and other media (fax, e-mail, etc.) Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time. Resolves customer complaints or discrepancies Answer internal and customer enquiries on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately. (Communicate and collaborate with staff from other areas in the organization, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints. Minimum of 3 years in a customer service role Bilingual verbal and written language capabilities in English and French required PC experience (MS Office, MS TEAMS), excel spreadsheet, and SAP database applications

📌 Customer Service Agent (Oakville)
🏢 Essity
📍 Oakville