Department Description Energy Services is EPCOR's customer care business unit that supports EPCOR's billing operations, call center, collections, and online customer care portal. Energy Services also provides the regulated rate option (RRO) for electricity consumers within Edmonton and parts of Alberta. If you're looking for new opportunities, people who care and work that matters, apply today at epcor.
Join Our Team as a Service Consultant – we are hiring up to 15 Consultants to join the Energy Services Tea m . Full-Time | Permanent Energy Services’ C ustomer Care Centre is the main point of contact for EPCOR’s regulated and competitive customers . A s a Service Consultant, you will be accountable for providing customers with outstanding sales, service and support for their inquiries including billing, payment negotiation and utility service requests. You will promote EPCOR services and products to customers , including energy plan sales for Encor by EPCOR customers. Customer Service Answering customer questions and concerns over the phone and/ or in writing. Enrolling new customers in the Customer Relationship Management (CRM) system. Assisting customers with questions regarding billing and product offerings. Using active listening skills to understand customer needs and recommending appropriate products and services. Assisting customers with setting up and managing their accounts online. Customer Retention Contributing to customer retention by maintaining strong customer relationships. Managing challenging customers and requests with professionalism. Continuous Improvement and Problem Solving Identifying inconsistencies and bringing forward opportunities for process improvements to Team Lead and/or Manager. You must be able to attend our paid,



in-person training program (approximately 3 months) , which includes both classroom instruction and practical experience taking customer calls. A ttained a high school diploma (GED, or equivalent level of secondary education) and legally entitled to work in Canada. (A copy of a valid work permit may be required.) We validate completion during the security screening process using our third-party provider and you will need to have at minimum the name of the school , location and address and your student ID number. ~2+ years of recent (within the last 3 years) work experience in a Call Centre, Community or Essential Services, Customer Service or Sales environment. ~ Experience working in a utility, regulated, or corporate environment is highly desired. ~ Strong keyboarding skills and the ability to multi-task (typing while talking to customers). ~ Strong computer background including experience with Microsoft Office suite of products (Outlook, Word, and Edge). ~ Working knowledge of SAP and/or SharePoint are valuable assets. Excellent verbal, written and nonverbal communication skills and fluency in English (written and spoken) is essential; additional language(s) are an asset. Demonstrable track record of positive performance, punctuality and schedule adherence. To be successful in this position, you must possess excellent interpersonal and customer service skills with the ability to establish and maintain positive working relationships.



In a dynamic work setting with rapidly evolving business needs, our ideal candidates must demonstrate resilience and the ability to manage back-to-back calls throughout their workday. Note: The position you are applying for will transition from temporary to permanent after a three-month training period. During this time, you will receive comprehensive training and support to help you succeed in your role. Upon successful completion, you will be offered a permanent position with benefits, vacation days and opportunities for career growth within our company. Upon successfully completing the probationary period and demonstrating satisfactory performance, employees will have the chance to participate in our work-from-home program. This program offers the flexibility of remote work, requiring a minimum of 1 in-office day per month (subject to business needs). Developmental Training Period (First 3 Months): $29. 97 /hour On-the-Job Training Rate (Next 3 Months or 520 Hours Worked): $ 31.48 /hour Progression through the developmental training program is based on successful completion of training requirements. Employees working in a part-time capacity will progress to the next wage rate after accumulating the required hours worked. Hours of Work: 80 hours biweekly (during training) Shifts coincide with the Customer Care Centre's hours of operation: Monday-Friday from 08:00AM-19:15PM, Saturdays 08:00AM -16:45PM Shifts are determined according to business needs and follow a weekly rotating schedule, which is published four weeks in advance A requirement of working for EPCOR is that you are at least 18 years of age, successfully attained a high school diploma (GED, or equivalent lev

📌 Training Services Consultant (Edmonton)
🏢 EPCOR Technologies
📍 Edmonton