Full-time Burnaby, British Columbia On-site CA$25.28/hr Job Title: Healthcare Operations Centre Dispatcher Employment Type: Full-time Pay Rate: $25.28 per hour Site Overview The Paladin Security Operations Centre serves as a 24/7/365 centralized escalation point and communications hub for our healthcare security program. Connecting on-site security guards, management, and client leadership, the centre ensures fast, organized, and reliable support across healthcare environments. As a Healthcare Operations Centre Dispatcher, you will serve as a multi-faceted call taker, dispatcher, report writer, and response coordinator. You will act as a vital support system for healthcare security operations by managing real-time incidents and explicit communication. Handle incoming phone calls and radio communications calmly and professionally. Respond to book-offs, accident reports, and active emergencies, escalating critical issues to management as needed. Perform and log hourly safety check-ins in accordance with Paladin and WorkSafeBC policies.



Maintain strict confidentiality while handling sensitive healthcare and security information. Minimum typing speed of 50 WPM. Proficiency with computers, including Microsoft Word, Excel, and Outlook. Prior experience in security, call centre operations, or customer service. Formal training or education in Public Safety Communications. A collaborative, supportive team culture focused on professional development and employee well-being. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed.

📌 Customer Service and Service Dispatcher (Vancouver)
🏢 Paladin Security
📍 Vancouver