Apply your complaint resolution and communication skills as a Complaints and PALS Co-ordinator in Oxford with Oxford University Hospitals NHS Foundation Trust.

This permanent, full time role supports the established complaints and PALS team. You will oversee divisional responses, manage enquiries, and facilitate patient resolution meetings. The position requires resilience, autonomy, prioritisation, and a thorough understanding of the NHS Complaints process.

Key Responsibilities:

- Oversee divisional responses to patient queries and complaints
- Prioritise workload, delegate tasks, and supervise responses
- Facilitate resolution meetings between complainants and clinicians
- Maintain accurate complaints and PALS databases and files




- Produce feedback reports for senior Trust managers

Requirements:

- Excellent written, verbal, and telephone communication skills
- Ability to remain calm, professional, and resilient
- Thorough understanding of the NHS Complaints process
- Ability to prioritise deadlines and take responsibility
- Experience producing documents using Microsoft computer packages

Bring calm communication, complaint oversight, and NHS process knowledge to support patients across Oxford University Hospitals NHS Foundation Trust.

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📌 NHS Complaints and PALS Co-ordinator (Oxford)
🏢 Oxford University Hospitals NHS Foundation Trust
📍 Oxford