Job Title: ClinicalSupport Worker - (Casual)
Number of Position: 1
Competition Number: C207
Location: Phoenix House
Position Status: Casual (On Call)

Reports to: Program Manager - MHSU
Compensation: (Grid 21)$ 29.76 - $ 31.64

Job Summary:

The Clinical Support Worker (CSW) reports to theSr. Manager MHSUand is a member of an integrated services team, combining clinical substance use, supportive housing, employment, educational and other services. The CSW provides a variety of day-to-day support to residents that are in early stabilization and recovery.

Responsibilities:

Client Services

- Assist new intakes upon arrival, provide program orientation – go over house rules and show them their rooms
- Support clients with their recovery pre-established care plans by maintaining accurate logging and documentation as required by the Society and other stakeholders
- Support medication administration schedule and ensure accurate documentation for records
- Support proper reporting/documentation and collaboration for: suspected alcohol or drug use; clients who late for curfew and/or do not return home; escalating, unsafe behaviour; emergency medical situations; client requests to go to the hospital; and power failures, fire, or other emergency conditions which require staff supervision or consultation
- Monitor and assess resident behaviours and client movement in and out of the building. Report behaviours to management that poses a risk to the resident, other residents, staff and/or the community
- Monitor to ensure chores are done, residents follow the rules, maintain cleanliness, ensure they follow their stabilization plan.
- Resident meeting to go over the house rules, as needed
- Act as a positive role model for all residents. Promote effective social and interpersonal skills through tasks of healthy daily living and social activities

Administration

- Support administrative tasks including:



photocopying; case documentation; database entry; filing; and answering phones
- Maintain cleanliness and organization
- Debrief with incoming shifts to ensure detailed transfer of information (e.g. concerns)
- Support a safe, well maintained and healthy building environment
- Complete regular rounds of facility as scheduled throughout shifts
- Perform other duties as required

Qualifications:

- Grade 12
- Certificate in Community Social Service
- Recent, related experience of one year working with marginalized populations in the delivery of substance use services, mental health or equivalent
- Ability to lift up to 25 pounds is required
- Satisfactory completion of a criminal records check with vulnerable sector screening is required
- Satisfactory completion of Tuberculosis Screening form is required
- Satisfactory completion of Employee Immunization Record form is required
- First Aid 1 and Current CPR certificate is required
- Satisfactory completionof Nonviolent crisis intervention (NVCI)
- Valid Class 5 driver’s license is required

Skills & Knowledge:

- Knowledge of Windows, Microsoft Word, Excel, and Outlook.
- Experience using database management systems (e.g., electronic health records, enterprise resource planning, or customer relationship management)
- Knowledge of and ability to operate standard office equipment, including: telephone system, fax machine, photocopier, printer, etc.
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Solid problem solving skills with the ability to exercise sound judgement and make decisions based on accurate and timely analysis
- Strong interpersonal skills and ability to communicate effectively in writing and verbally in English
- Ability to engage, facilitate, support, empower and increase motivation for change; actively involving the residents in the change process and encouraging the resident to take responsibility for the outcomes they achieve
- Ability to form effective col

📌 - Clinical Support Worker (Surrey)
🏢 Phoenix Society
📍 Surrey