Administrative Assistant (Remote / Part-Time to Start) O’Dwyer Insulation $30.00 per hour to start 15–20 hours per week to start Mostly work from home Potential to grow into full-time employment About O’Dwyer Insulation O’Dwyer Insulation is a growing insulation company providing residential attic insulation services throughout Guelph and the surrounding areas. We pride ourselves on excellent customer service, professionalism, quality workmanship, and making the insulation process as smooth as possible for our customers. As our business continues to grow, we are looking for a dependable, organized, and motivated Administrative Assistant to support our day-to-day operations and work closely with our existing administrative team. This is an excellent opportunity for someone who enjoys keeping things organized, communicating with customers, learning new skills, and becoming part of a growing business. We are looking for someone who can take initiative, work independently, and grow into additional responsibilities as they become comfortable in the role. Position Overview This is a part-time position to start, with approximately 15–20 hours per week and the potential to increase to full-time hours as the business grows and the successful candidate takes on additional responsibilities. The position is primarily remote, allowing you to work from home. We anticipate an in-person meeting and team-building day at our Guelph office approximately once per month. Availability is important. Most

working hours
will fall Monday to Friday during regular business hours. However, evening and weekend work will be required to assist with customer communications, scheduling, and other business needs. Applicants must be available and reasonably flexible across all seven days of the week, with the understanding that the majority of hours will be during weekdays. We are looking for someone who is comfortable adapting to changing priorities and is interested in developing their skills alongside our team.

Key Responsibilities
The following responsibilities represent the primary duties expected during the first several months of employment. The role is not limited to these tasks, and additional responsibilities and training opportunities will be introduced as the successful candidate develops in the position. Administrative Support
- Provide general administrative assistance to support daily business operations.
- Assist with organizing and maintaining digital files, documents, and customer records.
- Use Google Workspace, including Google Calendar, Google Drive, and Google Docs, to manage information and keep tasks organized.
- Assist with email correspondence, follow-ups,



and general office communications.
- Help maintain accurate scheduling information and ensure important details are communicated to the appropriate team members.
- Assist with other administrative projects and duties as required. Customer Service and Scheduling
- Communicate professionally and courteously with homeowners and prospective customers by phone and email.
- Book customer appointments, inspections, and consultations based on team availability.
- Confirm appointments, coordinate schedules, and follow up with customers when necessary.
- Help ensure customers receive timely responses and have a positive experience with O’Dwyer Insulation.
- Assist with tracking customer inquiries, outstanding information, and scheduling updates. General Business Support
- Help identify opportunities to improve organization and administrative processes.
- Take on additional tasks as training progresses and business needs evolve.
- Learn new systems, processes, and responsibilities as required.
- Work collaboratively with the administrative team and communicate progress, questions, and outstanding tasks. Required Qualifications
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication skills.
- Previous customer service experience.
- Comfortable speaking with customers over the phone and communicating professionally by email.
- Basic working knowledge of Google Workspace, particularly Google Calendar, Google Drive, and Google Docs.
- Ability to manage time effectively, prioritize tasks, and work independently in a remote setting.
- Willingness to learn new software, systems, and processes.
- Reliable, dependable, and comfortable taking direction while also using initiative.
- Access to a reliable laptop or computer capable of running Google Workspace and other standard administrative tools.
- Access to a reliable cell phone for work-related communication. A dedicated company phone will be provided in the future as the role develops.
- Availability for primarily weekday business hours, with evening and weekend availability.
- Willingness to attend an in-person meeting and team-building session in Guelph approximately once per month.
- A general geographical understanding of Guelph and the surrounding service area. Assets (Not Required,



but an Advantage) We understand that no one will have every skill on day one. The following experience would be considered an asset:
- Social media management or content creation.
- Experience using Canva to create graphics, advertisements, or promotional materials.
- Experience editing short videos for Facebook, Instagram, TikTok, or similar platforms.
- Familiarity with scheduling social media content.
- Experience in administrative support, appointment booking, or coordinating schedules.
- Knowledge of the home renovation, construction, insulation, or other home service industries.
- Basic knowledge of attic insulation, insulation upgrades, or energy-efficiency programs.
- Experience working remotely and managing multiple responsibilities.
- Familiarity with other digital tools and a willingness to explore new technology. You do not need to know everything about insulation We are happy to train the right person who demonstrates a positive attitude, reliability, and a willingness to learn. Geographic Knowledge Our service area extends approximately one hour from Guelph, Ontario, and includes communities such as:
- Guelph
- Kitchener-Waterloo and Cambridge
- Orangeville and Shelburne
- Caledon and Grand Valley
- Hamilton, Milton, and Burlington
- Brampton and surrounding communities Applicants should have a general understanding of these areas to help with appointment scheduling and coordinating customer locations. You do not need to live in Guelph, provided you can attend the office in person approximately once per month. Interview Process Our hiring process will consist of two stages: 1. Initial phone interview: A brief conversation to discuss your experience, availability, interest in the position, and suitability for a remote working arrangement. 2. In-person interview: Selected candidates will be invited to meet with us in person to discuss the role in more detail and determine whether it is a good fit for both parties.

How to Apply
Please submit your resume through Indeed. We would love to hear a little about your previous customer service or administrative experience, your familiarity with Google Workspace, and any experience you may have with social media or Canva. Please also include your general availability throughout the week, including any evening or weekend availability. We are excited to find the right person to grow with our team Pay: From $30.00 per hour Expected hours: 15.0 – 20.0 per week

Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking Work

Location:
Hybrid remote in Guelph, ON

📌 Administrative Assistant (Guelph)
🏢 O'Dwyer Insulation
📍 Guelph