About the role
Scio Logica is a Nova Scotia–based IT and cybersecurity firm providing managed IT services to small and medium-sized businesses, mainly in construction, non-profit and manufacturing. We look after our clients' email, computers, servers, networks, cloud security and backups, and we take pride in long-term relationships built on trust. We're hiring a permanent, full-time IT Support Technician (Level 1/2) to join our team. You'll be the first point of contact for our clients' day-to-day IT needs, both remotely and on-site. Technical skill matters, but so does how you treat people: we're looking for someone who is patient and empathetic with users and can explain technical problems and next steps in plain language.

What you'll do
Handle day-to-day helpdesk requests by phone, email and ticket, from first contact through resolution or escalation Provide on-site support at client offices across HRM, with occasional visits to client sites elsewhere in Nova Scotia and Current Brunswick Set up and remove users during onboarding and offboarding, including accounts, licences, devices, mailboxes and access Troubleshoot desktops, laptops, printers, mobile devices, networking and Microsoft 365 issues Deploy, configure and maintain workstations, phones and other end-user hardware Monitor and respond to alerts for backups, security and client systems Write and maintain knowledge base articles, SOPs and client documentation Communicate clearly with clients about what's happening, what's next and how to avoid repeat issues Recommend improvements to clients' systems and security when you spot opportunities Pitch in wherever the team needs you: we're small and work together What you bring; 1–2 years of experience in a help desk, IT support or system administration role Solid working knowledge of Windows and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Experience supporting iOS and Android devices Excellent communication skills, written and spoken,



with the ability to explain technical ideas to non-technical users A patient, empathetic, customer-first approach and a genuine interest in building lasting client relationships Independence and confidence in troubleshooting, with the judgment to recognise when an issue needs to be escalated Strong accountability and time management, including the ability to prioritise urgent issues and time-sensitive tickets Ownership of larger projects from start to finish, with regular updates to management on progress and any blockers Experience writing and maintaining documentation such as KB articles and SOPs Good organisation and the ability to manage multiple tickets at once Fluent English Valid driver's licence and a reliable vehicle for client visits Ability to pass a criminal record check Beneficial knowledge Candidates with experience in most of the technologies below will be strongly considered. Cloud and device management Microsoft Intune Microsoft Entra ID SharePoint administration and site design Power Automate CIPP (CyberDrain Improved Partner Portal) Apple Business Manager macOS Servers and infrastructure Active Directory and Windows Server Virtualization: VMware ESXi, Proxmox, Hyper-V Linux and Docker Networking and security Networking fundamentals: TCP/IP, DNS, DHCP and subnetting VLAN configuration and network segmentation Switch configuration, including port profiles, trunking and PoE Wi-Fi design and optimisation: channel planning, AP placement and roaming Wireless site surveys and spectrum analysis to find and resolve interference Firewall rules, NAT, port forwarding and content filtering Site-to-site and remote access VPNs Network troubleshooting tools such as ping, traceroute, nslookup and Wireshark Security best practices: MFA, endpoint protection, patch management and least-privilege access UniFi networking WatchGuard firewalls VoIP services, including QoS for voice traffic Backup Backup and recovery practices; Synology and Veeam preferred Pay: $50,000.00-$65,000.00 per year

Benefits:
- Extended health care
- Paid time off Work

Location:
Hybrid remote in Halifax, NS

📌 IT Support Technician (Halifax Regional Municipality)
🏢 Scio Logica
📍 Halifax Regional Municipality