Overview We are seeking a friendly and professional Guest Service Manager to join our hospitality team. This role is essential in providing exceptional customer service to our guests, ensuring a welcoming and seamless experience from check-in to check-out. The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for hospitality. Bilingual or multilingual abilities are highly valued to serve our diverse clientele effectively. Responsibilities
- Greet guests warmly upon arrival and assist with check-in and check-out procedures
- Manage multi-line phone systems with professionalism and courtesy
- Respond promptly to guest inquiries, requests, and complaints, providing solutions or escalating as needed
- Maintain accurate guest records and reservations using hotel management software
- Provide information about hotel amenities, local attractions, and services to enhance guest experience
- Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction




- Handle guest payments accurately and process billing transactions efficiently
- Uphold front desk operations with excellent phone etiquette and customer service standards
- Manage Front Desk department
- Scheduling
- Fill in for General Manager when absent
- Train Current employees
- Follow Marriott Brand Standards Qualifications
- Previous experience in hotel front desk or guest services is required
- Strong customer service skills with the ability to remain calm and professional under pressure
- Excellent communication skills; bilingual or multilingual abilities are a plus
- Familiarity with multi-line phone systems and front desk software is advantageous
- Knowledge of hospitality industry standards and hotel operations preferred
- Ability to work flexible hours, including evenings, weekends, or holidays as needed
- Positive attitude, strong interpersonal skills, and a genuine desire to assist guests Pay: $45,000.00-$50,000.00 per year Work

Location:
In person

📌 Guest Service Manager (Oakville)
🏢 TownePlace Suites Marriot Hotel Oakville
📍 Oakville