This position is On Premesis at the Bolts Plus Retail location in Bolton
- 8800 George Bolton Pkwy. About Bolts Plus Inc.: Bolts Plus Inc. (www.boltsplus.ca) is one of Canada's leading construction and industrial supply distributors, coast-to-coast. From manufacturing, infrastructure, construction, product training or industry knowledge, Bolts Plus provides customers with a wide range of products and services. In any commercial facility or project phase, Bolts Plus' one-stop-shop solutions provide customers what they need to meet or exceed the demands of their job. Bolts Plus is proud to partner with industry-leading manufacturers to support this shared goal with quality, value, and productivity to solve the needs and challenges of customers. Bolts Plus services and supports tens of thousands of customers across Canada in a wide range of industries and trades. With 17 walk-in branches and a fast-paced distribution center and more than 140 employees, we are proud to contribute to the success of projects across Ontario. Why Bolts Plus:
- Comprehensive Benefits Package
- Team Environment
- Competitive Salary
- Opportunities for Career Growth Job Summary The Store Manager's Assistant is responsible for supporting the Store Manager in overseeing the daily operations of the branch, including sales, customer service, inventory control, warehouse operations, and staff supervision. This position helps ensure the branch operates efficiently, achieves its sales and operational objectives, and maintains the high standards expected by Bolts Plus. The successful candidate will assist with employee training and development, inventory management, customer relationship building, and the implementation of company policies and procedures. They will also help monitor branch performance, maintain a safe and organized working environment, and ensure customers receive exceptional service. When required, the Store Manager Assistant will assume responsibility for daily branch operations in the Store Manager’s absence.

Key Responsibilities
of an Assistant Store Manager 1. Daily Store Operations
- Assist the Store Manager with overseeing daily branch operations.
- Ensure the store, warehouse, and customer service counter are organized, clean, and operating efficiently.
- Help ensure opening and closing procedures are completed properly.
- Assist with resolving operational issues and maintaining company standards. 2. Staff Supervision and Training
- Supervise employees and provide direction when the Store Manager is unavailable.




- Assist with training new employees and developing existing staff.
- Monitor employee attendance, punctuality, and productivity.
- Help coordinate staff schedules and daily responsibilities.
- Promote teamwork, accountability, and excellent customer service. 3. Sales and Customer Service
- Assist in achieving branch sales targets and company objectives.
- Develop and maintain relationships with existing customers.
- Help identify opportunities to grow sales and attract new customers.
- Handle customer complaints, pricing concerns, and other issues professionally.
- Ensure customers receive prompt, knowledgeable, and courteous service. 4. Inventory and Warehouse Management
- Monitor inventory levels and help maintain appropriate stock quantities.
- Oversee receiving, stocking, picking, packing, and shipping procedures.
- Assist with inventory counts and investigate discrepancies.
- Ensure products are stored correctly and warehouse areas remain organized.
- Help identify slow-moving inventory and stock shortages.
- Ensure orders are picked accurately and prepared for customer pickup or delivery. 5. Health and Safety
- Ensure employees follow company health and safety policies.
- Maintain safe working conditions throughout the store and warehouse.
- Ensure proper procedures are followed when handling heavy products and operating equipment.
- Report hazards, incidents, and maintenance concerns promptly. 6. Administration and Reporting
- Assist with monitoring sales performance, inventory accuracy, and employee productivity.
- Help maintain accurate inventory and operational records.
- Communicate daily issues, customer concerns, and staffing requirements to the Store Manager.
- Support company policies, procedures, and operational initiatives. 7. Leadership and Accountability
- Act as the Store Manager’s designate when they are absent.
- Make routine operational decisions within the authority assigned.
- Hold employees accountable for their responsibilities and performance.
- Support the Store Manager in implementing company policies and improving branch efficiency.



Nature and Scope
- Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data
- Nature of work requires increasing independence; receives guidance only on unusual complex problems or issues
- Work review typically involves periodic review of output by supervisor and/or direct "customers" of the process
- May provide general guidance/direction to or train junior level support personnel or professional personnel Work Environment
- Occasional heavy lifting as required. Minimum Qualification
- Must be eighteen years of age Education and Experience
- Post-Secondary Education, Diploma or Degree in Business or related field preferred
- Three (3) years in a supervisory role with a successful track record in a customer service and/or related field; industry experience preferred but not essential Critical Competencies to Drive Business Results
- Strong team player with a “can-do'' attitude and passion for excellence
- Hunter mentality
- Exceptional communication skills and well-developed interpersonal skills
- Strong appreciation for excellence in customer service is a MUST
- Reliable, confidential, and conscientious
- Solid initiative and ability to handle increasing responsibility over time
- Excellent time management/organizational skills with ability to meet important deadlines in a fast-paced environment
- Strong attention to detail
- Strong strategic thinking, analytical skills and out of the box thinking
- Strong business acumen and sense of urgency
- Positive attitude, ability to work with a high level of energy and focus.
- Conflict resolution skills Preferred Qualifications
- Point of sales (POS) system or consultative selling/solution selling experience is required
- Knowledge of customer business needs
- Knowledge in Bolts Plus' product line and core customers
- Wholesale distribution experience, specifically experience with Fasteners, an asset Proficiency with MS Office Suite (Word, PowerPoint, Excel) with knowledge of Netsuite an asset Wage may be negotiated during hiring process

Job Type
s: Full-time, Permanent Pay: From $25.00 per hour

Benefits:
- Dental care
- Extended health care
- On-site parking

Experience:
- Industrial Sales: 1 year (preferred) Licence/Certification:
- G-Class Drivers License (or equivalent) (preferred) Work

Location:
In person

📌 Manager's Assistant (Bolton)
🏢 Bolts Plus
📍 Bolton