This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an SMB Account Manager based in Canada. Join a fast-growing, global technology environment that helps businesses scale through specialized talent, innovative digital solutions, and flexible workforce services. As an SMB Account Manager, you will manage a portfolio of small and medium-sized business clients, driving long-term retention, account growth, and customer success. By combining consultative selling, proactive account planning, and relationship management, you will transform individual engagements into strategic partnerships. This is an exciting opportunity for a commercially driven professional who enjoys building relationships, exceeding revenue targets, and thriving in a collaborative, performance-oriented remote environment. Manage and grow your client portfolio: Serve as the primary point of contact and trusted advisor for a portfolio of SMB accounts, taking ownership of client retention, satisfaction, revenue growth, and long-term success. Lead insightful client conversations to understand business objectives, identify operational challenges, assess account health, and uncover needs that may not yet have been articulated. Develop strategic account plans: Build and execute proactive account strategies aligned with clients' business goals, defining priorities, next steps, timelines, and measurable expansion targets. Expand existing relationships across specialized talent solutions, global hiring and payroll services, and AI-enabled, technology-powered offerings, positioning the partner as a strategic business resource rather than a transactional service provider. Own the expansion sales cycle: Identify, qualify, develop, negotiate,



and close opportunities across new departments, projects, and service lines. Maintain accurate sales forecasts: Keep pipeline data, opportunity stages, account plans, and revenue forecasts current and accurate in Salesforce (SFDC), ensuring disciplined execution and reliable reporting. Use account activity, platform data, client engagement signals, and structured outreach campaigns to anticipate emerging needs and educate clients on relevant solutions. Collaborate with Talent Operations, Delivery, global hiring and payroll specialists, and other internal experts to ensure clients receive timely support and effective solutions. Continuously improve performance: Review sales calls, seek feedback, analyze lost or stalled expansion opportunities, and refine account management practices to improve conversion, retention, and revenue outcomes. Share insights, successful approaches, and best practices with colleagues, support new team members, and contribute to a culture of accountability, collaboration, and continuous learning. Consistently meet or exceed revenue and expansion targets, build a qualified chance pipeline, and demonstrate sustained net revenue growth across your portfolio. Bachelor's degree required. At least 3 years of experience in B2B sales or account management, with a demonstrated track record of meeting or exceeding revenue targets. At least 1 year of experience in software consulting, technology sales,



or a related technology-focused commercial role, with an understanding of the software project lifecycle. Proven ability to retain and grow existing client accounts by identifying new business opportunities, engaging additional decision-makers, and connecting customer needs with relevant solutions. Experience managing multiple client accounts simultaneously while maintaining consistent engagement, prioritizing opportunities, and coordinating activities across internal teams. Strong consultative selling skills, including the ability to ask insightful questions, uncover underlying business challenges, and translate client objectives into practical recommendations and clearly defined project scopes. Demonstrated business acumen, with the ability to discuss growth, hiring, costs, and business risks with founders, executives, and business owners. Experience using CRM platforms to manage account information, maintain pipeline accuracy, track opportunities, and produce reliable sales forecasts. Excellent written and verbal communication skills, with the ability to build trust, present recommendations clearly, and manage client conversations through virtual communication tools such as Zoom and Slack. Strong organizational and time management skills, with the ability to manage competing deadlines and perform effectively in a fast-paced, rapidly evolving business environment. A proactive, client-focused mindset, with a strong sense of ownership, accountability, and commitment to delivering measurable customer outcomes. A competitive, results-oriented attitude, with the motivation to exceed targets, continuously improve performance, and take responsibility for both successes and setbacks.

📌 Account Manager Retirement (Quebec City)
🏢 Jobgether
📍 Quebec City