Support business systems through hands-on troubleshooting, software training, and clear communication in Ideal Siding's hybrid Burnaby workplace. Ideal Siding seeks a Business Systems Support Specialist supporting franchisees and corporate employees. You will manage onboarding, software administration, user support, and training content. The work requires practical troubleshooting, confident demonstrations, and organized follow-through.

Key Responsibilities
Lead technology onboarding and ongoing software training sessions Create LMS guides, screen recordings, SOPs, and presentations Resolve routine software, login, access, and workflow issues Manage accounts, permissions, onboarding, and offboarding Document requests and coordinate support follow-up

Requirements:
Two or more years of hands-on application or SaaS support experience Experience delivering live software demonstrations or training Experience creating user guides and video tutorials Experience managing CRM or cloud application accounts Solid English communication and practical troubleshooting skills Apply your software support, training, and systems administration skills while helping Ideal Siding users work confidently and independently.

📌 Support Officers (Burnaby)
🏢 Ideal Siding
📍 Burnaby