Position Title: Front End Team Member Reports To: Front End Lead Location: 1364 Main Street, Winnipeg, MB

Compensation

Based on experience and internal pay structure; confirmed in the Letter of Offer

Shelly's Indigenous Bistro is an Indigenous-owned and operated restaurant offering takeout, delivery, catering, and community-based food services. Our team is committed to providing quality food, respectful customer service, safe food handling, and a welcoming environment that reflects the values of Shelly's Indigenous Bistro.

Position Summary

The Front End Team Member delivers professional and efficient front-of-house service for takeout, delivery, catering support, and customer pickup operations. This role ensures accurate order management, positive customer interaction, clean and organized front-of-house areas, and a consistent customer experience while reflecting the values and cultural respect of Shelly's Indigenous Bistro.

Core Responsibilities

- Greet guests in a warm, professional, and culturally respectful manner
- Manage order flow, customer pickup, and customer inquiries
- Take orders accurately in person, by phone, or via app
- Communicate orders clearly to kitchen staff
- Prepare, verify, and hand off food and beverage orders promptly and accurately
- Package and distribute takeout and delivery orders
- Operate the POS system and process cash, debit, and credit transactions
- Assist with daily cash-out procedures as assigned
- Maintain clean and organized customer pickup and order hand-off areas
- Maintain cleanliness of the front counter, beverage stations, customer pickup areas, and guest-access areas
- Restock front-of-house supplies, including napkins, condiments, cutlery, and cups
- Address customer concerns professionally and escalation to the Front End Lead or General Manager when required
- Maintain confidentiality of business and customer information
- Follow all workplace,



food safety, and service standards
- Support teamwork and assist other departments when operationally required

Qualifications & Experience

- Previous customer service or restaurant experience is an asset
- Experience handling cash and POS systems is an asset
- Robust communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Professional demeanor and positive attitude
- Reliable attendance and punctuality

Training & Certification Requirements

- Manitoba Food Handler Certification, or willingness to obtain it, is considered an asset
- WHMIS Certification is considered an asset but is not required
- Knowledge of Manitoba food safety regulations is an asset
- Serving It Safe certification is considered an asset
- On-the-job service and operational training will be provided

What We Offer

- Competitive wages based on experience
- On-the-job service training and opportunities to build customer service skills
- Supportive team environment
- Indigenous-owned and operated workplace
- Employee meal and discount programs, where applicable

Employment Requirements & Working Conditions

This position may be full-time or part-time based on operational needs. Work schedules may include early mornings, evenings, weekends, statutory holidays, and peak seasonal periods.

A three-month probationary period applies. Performance, reliability, customer service standards, and teamwork will be reviewed during this period.

- Legal eligibility to work in Canada
- Satisfactory Criminal Record Check, if required
- Signing the Confidentiality Agreement
- Signing the Code of Conduct
- Compliance with the Respectful Workplace Policy
- Compliance with company policies and procedures

The role requires extended standing and walking, frequent customer interaction, light lifting up to 25 lbs, and the ability to work in a fast-paced, team-oriented service environment.

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📌 Front of House Team Member (Winnipeg)
🏢 Shelly's Indigenous Bistro
📍 Winnipeg