Lead urgent and emergency care operations at North West Anglia NHS Foundation Trust, coordinating services, budgets, performance objectives, and targets. This Service Manager supports the Urgent and Emergency Care Clinical Business Unit across hospital sites. The post provides business-focused support while working with Heads of Service, Clinical Leads, Consultants, Project Managers, Finance, HR, and Information Services. It contributes to operational and transformation delivery.

Key Responsibilities

Manage operational delivery, resources, staffing, capacity, and demand Analyse information and produce reports supporting decisions and improvement plans Develop service plans, policies, pathways, and business cases Monitor performance, risk, incidents, complaints,



and patient satisfaction Coordinate communication across services, sites, and healthcare organisations

Requirements:

Experience managing operational services within a complex healthcare setting Ability to manage budgets, expenditure, targets, and cost improvement plans Ability to work with multidisciplinary and multiprofessional teams Understanding of workforce management, recruitment, development, and performance procedures Ability to participate in major incident and on-call arrangements Bring operational management, performance delivery, service development, and stakeholder communication to urgent and emergency care.

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📌 Urgent Emergency Care Service Manager (Lanark County)
🏢 North West Anglia NHS Foundation Trust
📍 Lanark County