Support Protech Group customers in English and French while managing orders, inquiries, and follow-up throughout the sales process. Office 365 skills are essential. As a Customer Service Representative, you will guide customers before, during, and after sales. You will prepare orders, answer pricing and production questions, track requests, and maintain accurate records. This work supports customer satisfaction through organized communication and coordination.

Key Responsibilities
Collect and assess customer information for order preparation Answer emails, calls, and website inquiries promptly Track orders and proactively follow up on accounts Record customer interactions and file documents accurately Collaborate with Logistics, Research and Development, Manufacturing, and Marketing

Requirements:
Minimum five years of customer service experience Mastery of spoken and written English and French Knowledge of Office 365, especially Word and Excel Excellent attention to detail and deadline management Ability to organize multiple responsibilities simultaneously Bring bilingual communication, Office 365 knowledge, and customer service expertise to Protech Group's order support team.

📌 Bilingual Customer Service Associate (Montreal)
🏢 Protech Group
📍 Montreal