What it's like to be a Northbridge Claims Service Representative As a Claims Service Representative, you will be part of a dynamic team that prides itself on having a sharp eye on detail while keeping the customer experience top of mind. Our Claims Service Representatives are on our front-line, receiving all incoming inquiries calls and setting up new claims. They are responsible for providing prompt technical support services to our Claims Adjusters through telephone claims, while maintaining data quality and service levels within the department. While being on the phone queue, they provide excellent customer service ensuring that every interaction is a excellent experience. Providing a great Customer experience Post-Secondary Education in an Insurance focused program or related program Working towards the CIP designation an asset Minimum 2 years of experience in a front-line customer service position or call center environment Strong technical skills with MS Office Suite We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.

We offer
competitive salaries and support your financial health through our employee share purchase plan,



pension plans, RRSP, discounts on staff insurance, and more We help you prioritize your well‐being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs. We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs. NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days. Beyond base pay,

we offer
a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. Please let us know how we can assist or accommodate you during the selection process.

📌 Claims Customer Service Representative Full Time (Ottawa)
🏢 Northbridge Financial Corporation (NBFC)
📍 Ottawa