POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team as a Remote Call Center Customer Service Representative and help us deliver outstanding support to our clients all from the comfort of your home. This role is perfect for empathetic, detail-oriented problem solvers who enjoy creating positive customer experiences . Handle customer inquiries via phone, email, and chat with professionalism Provide accurate information about products, services, and policies Troubleshoot and resolve customer issues and complaints Maintain detailed records of customer interactions and transactions Collaborate with team members to improve service delivery Follow all company policies, procedures, and compliance standards 18 years or older with a high school diploma or GED ~ Experienced in customer service or call center support (preferred)



~ Able to navigate and use multiple software systems simultaneously ~ Equipped with high-speed internet and a distraction-free home office setup ~ Flexible to work various shifts, including evenings and weekends ~ Bilingual (English & Spanish) — highly preferred Starting compensation is based on experience, and

we offer
a variety of benefits and incentives to support and reward our team members. We understand the importance of balance and support, which is why

we offer
a variety of benefits and incentives that go beyond a paycheck. Paid Time Off: Earn PTO and paid holidays to take the time you need. Health

Perks:
Full-time employees are eligible for supplemental health coverage through Blue Cross. Life Insurance: Access life insurance options to safeguard your loved ones. Paid Training: Casual Dress Code: Be comfortable while you work. This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; Consistent with the Americans with Disabilities Act (ADA),



it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hos

📌 Call Center Customer Service Representative (Vancouver)
🏢 The Sydney Call Centre
📍 Vancouver