About Prime FX Prime FX is a trusted foreign exchange and money transfer service provider committed to delivering competitive exchange rates, exceptional customer service, and reliable cross-border payment solutions. We are seeking a customer-focused and detail-oriented Customer service representative Foreign exchange teller to join our Burnaby branch. Position Summary The Customer service representative/Foreign Exchange Teller will be responsible for managing day-to-day currency exchange and money transfer transactions while ensuring excellent customer service, operational accuracy, and compliance with company policies. The successful candidate will play a key role in building long-term client relationships, managing branch cash positions, and contributing to the growth of the business through effective cross-selling of services.

Key Responsibilities
Customer Service & Relationship Management
• Deliver exceptional customer service to all walk-in and repeat clients.
• Build, maintain, and nurture strong customer relationships to encourage repeat business and referrals.
• Understand customer needs and provide appropriate foreign exchange and money transfer solutions.
• Professionally handle customer inquiries, concerns, and transaction requests. Foreign Exchange & Money Transfer Operations
• Process foreign currency exchange transactions accurately and efficiently.
• Process domestic and international money transfer transactions in accordance with company policies and regulatory requirements.
• Educate customers on available products and services, including exchange rates and transfer options.




• Cross-sell money transfer services to currency exchange customers and foreign exchange services to money transfer customers. Cash Management & Reconciliation
• Maintain accountability for assigned cash till and currency inventory.
• Monitor daily cash positions and ensure adequate stock levels of various foreign currencies.
• Provide recommendations to management regarding currency inventory replenishment requirements.
• Accurately reconcile cash balances and transactions at the end of each business day.
• Investigate and promptly report any discrepancies. Reporting & Administration
• Prepare and submit daily reports relating to currency sales, purchases, collections, remittances, and branch activities.
• Maintain accurate records of transactions and supporting documentation.
• Ensure compliance with internal controls, operational procedures, and regulatory requirements. Compliance & Risk Management
• Adhere to all applicable regulatory, AML (Anti-Money Laundering), KYC (Know Your Customer), and company compliance requirements.
• Escalate unusual or suspicious transactions in accordance with company procedures.
• Maintain confidentiality of customer and business information at all times.



Qualifications & Requirements Minimum Qualifications
• Bachelor's degree in any discipline.
• Legally authorized to work in Canada without requiring current or future employersponsored work authorization.
• Proven experience in a customer-facing role with demonstrated success in delivering excellent customer service. Preferred Qualifications
• Experience in foreign exchange, financial services, banking, money transfer, retail financial services, or cash-handling environments.
• Robust cash management and reconciliation skills.
• Experience with sales, relationship management, or cross-selling financial products and services. Skills & Competencies
• Excellent interpersonal and communication skills.
• Strong numerical aptitude and attention to detail.
• Ability to handle cash accurately and responsibly.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office and general computer applications.
• High degree of integrity, professionalism, and accountability.

What We Offer
• Competitive salary
• Health Benefits
• Opportunity to be part of a growing and dynamic foreign exchange business.
• Professional development and growth opportunities.
• Supportive and collaborative work environment. Prime FX is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

📌 Customer Service Representative (Burnaby)
🏢 Prime Fx
📍 Burnaby