Use bilingual French and English expertise to support Kroll Pharmacy Management System clients across Canada. Investigate operational issues and deliver solutions meeting strict SLAs.

As a Business Analyst II with TELUS Health's Pharmacy Customer Support team, you will support pharmacy clients and internal Contact Center teams. Your work covers PMS configurations, software troubleshooting, provincial drug database connectivity, and e-prescribing tools. You will help pharmacy operations receive responsive, accurate support.

Key Responsibilities:

- Investigate pharmacy operational inquiries from customers and Contact Center teams
- Troubleshoot software, DSQ connectivity, and e-prescribing issues
- Document incidents and escalate critical issues through resolution




- Provide bilingual support for Kroll configurations, modules, and pricing
- Manage tasks and projects in Salesforce and Google Docs

Requirements:

- One to three years' pharmacy workplace or related experience
- Fully bilingual French and English oral and written proficiency
- Pharmacy Management System troubleshooting experience
- Basic hardware and network troubleshooting knowledge
- Understanding of pharmacy standards, confidentiality, Bill 25, and dispensing

Apply pharmacy operations knowledge, bilingual communication, and investigative skills to support Kroll clients through TELUS Health.

📌 Bilingual Pharmacy Systems Business Analyst (Edmonton)
🏢 Avenue.io
📍 Edmonton