Technical product knowledge drives guest service for Arc'teryx Product Guides working onsite on the retail floor and in the community.
This product-focused role delivers brand experiences through authentic recommendations, problem solving, and technical product education. You will represent Arc'teryx, support store initiatives, and develop your outdoor passions with the team. The position includes transactions, communications, inventory, and store responsibilities.
Key Responsibilities:
- Share technical product knowledge during guest interactions
- Recommend products based on guest interests and needs
- Champion Arc'teryx in stores and communities
- Process purchases, returns, warranties, and Used Gear transactions
- Receive and unpack inventory boxes weighing five to thirty pounds
Requirements:
- Passion for exceptional customer service
- Self-motivation and problem-solving ability
- Flexibility and adaptability amid ambiguity
- Balance of autonomy and collaboration
- Availability for required weekend and weekday shifts
Bring product expertise, outdoor passion, and accountable guest service to the Arc'teryx retail floor.