Lead reservations and concierge operations at The Algonquin Resort in St. Andrews, using guest service expertise and hotel communication skills.

The Reservations and Concierge Manager leads agents serving as the hotel's communication hub. Reporting to the Director of Rooms, this manager oversees reservations, internal and external calls, guest needs, service recovery, and coordination across hotel departments. The role supports revenue, inventory accuracy, and luxury guest experiences.

Key Responsibilities:

- Lead reservations and concierge agents through daily hotel communications
- Coordinate calls with housekeeping, front office, sales, and engineering
- Track requests, analyze reports, and flag negative service trends
- Manage group, individual, VIP, and arrival reservations




- Develop procedures, schedules, training, and performance feedback

Requirements:

- Minimum two years' front office supervisory experience or equivalent
- Robust leadership, decision-making, delegation, and organizational abilities
- Excellent written, verbal, and telephone communication skills
- Advanced Property Manager, CRS, and Microsoft Office knowledge
- Hotel management degree or related discipline preferred

Apply reservations leadership, operational analysis, and guest service expertise at The Algonquin Resort in St. Andrews.

📌 Reservations and Concierge Manager (Saint John)
🏢 Algonquin Resort
📍 Saint John