Coordinate HVAC service dispatches for HTS Engineering Ltd. using robust computer skills and clear technician communication. This contract role supports daily field service operations.
As a Service Coordinator, you will dispatch technicians, work orders, and trips through HTS software and web-based programs. You will support parts coordination, purchase orders, job information, and incoming service requests. The position requires at least one year of dispatch experience.
Key Responsibilities:
- Dispatch technicians, work orders, and daily service trips
- Follow up on missing site and technician information
- Attach documents and maintain the dispatch dashboard
- Coordinate parts, locations, orders, and estimated arrival times
- Enter technician time entries and review service requests
Requirements:
- Minimum one year of dispatch experience
- Strong computer skills using software and web-based programs
- High commitment to customer service
- Excellent problem-solving, interpersonal, and communication skills
- Ability to manage multiple priorities independently and collaboratively
Support HTS Engineering's HVAC technicians through organized dispatching, parts follow-up, and responsive service coordination.