Lead Front Desk and Lüft Café & Bar operations as a hands-on Haus Experience Service Supervisor with MEWS and Toast expertise. This is a full-time role.

Gravity Haus seeks a supervisor experienced in hotel guest services and hospitality food and beverage operations. You will coordinate HES activities, serve guests, support check-ins, prepare beverages, assist with food service, and maintain consistent standards. The role works under the General Manager alongside the Operations Manager.

Key Responsibilities:

- Supervise daily Front Desk and Lüft service operations
- Assign tasks, coordinate coverage, and conduct shift briefings
- Process reservations, payments, folios, and check-outs using MEWS
- Coach beverage, food service, and guest service standards




- Check inventory, sanitation, cash handling, and POS closeouts

Requirements:

- Hospitality experience across hotel and food beverage operations
- Supervisory experience assigning work and following results
- Robust working knowledge of MEWS PMS
- Food and beverage POS proficiency; Toast preferred
- Current Serving It Right and FOODSAFE Level 1 certifications

Bring practical hospitality leadership, MEWS knowledge, and hands-on service experience to Gravity Haus Front Desk and Lüft operations.

📌 Haus Experience Service Supervisor (Ottawa)
🏢 Gravity Haus
📍 Ottawa